Best Tips for Outsourcing Your eCommerce Store Daily Tasks

 

Trevor here with eCommerce Paradise.

Today's episode is about outsourcing.

I've done a few guides about outsourcing, but today I want to share some information I recently shared with my friend, Kevin. It is about going with the hiring and making sure that your employees are doing what they're supposed to be doing on time and putting through quality work.

You must understand that hiring for a VA for the first time will be a difficult process. If you've never hired anybody or done any management before, it's going to be difficult in the beginning. And that's OK. Just understand that it's a part of the growth process in life, that you're going to be learning new things.

As an entrepreneur, you have to wear many hats, so you will have to learn management eventually. And outsourcing can be one of the best things you could ever do in your business as you grow, especially when you reach new milestones in sales because you will have many customer service issues. Having somebody else handle those is going to take a big weight off your shoulders. This will enable you to continue growing your business. With that said, when you first got to hire somebody, my biggest tip is to go out and see what other people have written as far as job postings go.

For instance, if you go on to an online job forum, you can see what other people have put on there. Find some that you like and model yours after that. One of the biggest tips I have with creating one is always putting some task within your job postings. If someone wants to apply for your job, they have to complete some task first. It could be the simplest thing, like go to my website and tell me what it says at the bottom or something related to what you'll have done once you hire them. That task will enable you to see who has attention to detail. If they don't, you can just filter them out. From there, make sure that you have different tasks for the applicants.

When you go through the interview process, you will find that it's pretty simple. Ask them what their experiences are, things they do daily, and working on other jobs. You may also ask about their home situation if they have kids or siblings whom they live with.

Asking those questions makes a big difference because if they have distractions at home, that could mean that they're going to have a tougher time getting all the work done. The other thing is that these virtual assistants sometimes don't have the best computers at home, so you want to make sure you ask what their computer is like and if they have a nice desktop or laptop computer. Another important point to ask is if they have a reliable internet connection. If they're doing customer service, it's important to have a fast connection because you want them to quickly load the website's product pages and the different pages. Once you do decide on an application through the interview process, it's really important.

If you are hiring VAs for a customer service job, make sure you do phone call interviews. They will be talking to your customers, and talking to your applicants on the phone will ensure that they know what they are doing. You want to understand their English competency level and make sure that they speak really good English and understand good English. Ask them some tough questions - questions that your customers have asked you in the past and ask them to solve them. With that, you will get a grip on how they answer questions, and that will be really helpful in choosing a VA.

Make sure that you do narrow your search down to a few and then choose one. This whole process should result in you getting a really good worker.

And as far as pay goes, you should start somewhere between two to three dollars per hour. It depends on experience, not necessarily the work. Experience means that they have experience running a dropship eCommerce business. If they do have experience pay them a little more because they should be able to do all the tasks without training them so much.

If you've hired correctly, then you should be able to manage easily. Make sure you keep track of their hours and use a spreadsheet for that. Suppose you don't have any experience using spreadsheets. In that case, I highly recommend taking some Excel course online or go to YouTube and sign up for an introductory Microsoft Excel course and use Google Sheets. Set up a formula that creates a dollar amount out of the hours they worked with the pay. Have descriptions and dates next to everything to understand what's being done. Check with your VA as much as possible. Check how they are doing. Talk about the things they should do, and maybe plan for future projects. Make sure that the VA knows what they are expected to do. Over time, they should understand more about how your business works and take over more functions.

The last tip I want to give you guys is sales. Make sure that you are teaching your VA sales skills from the beginning because they're going to be taking customer service phone calls. You want them to understand the sales process to upsell the customer when necessary across all the customers or down-sell the customer. It's finding the best solution for that customer and their needs and what you can provide for them. If you get them to know they can trust you, then there will be a chance that they'll be willing to buy more from you. The idea is that if your VA understands the sales process, they'll be able to close more sales. This especially comes in handy when you have many inventory issues. Something's out of stock when someone buys it, and they'll be able to find an alternative product for them and sell them on that. That's really important.

We had a VA last year that was able to do that really well. It cost many sales for us that we might have lost otherwise, but they were really good at just hyping up the fact that the other product is just as good, if not better because it's like a new model. There are always different ways you can do that. Make sure you train them on sales skills.

And again, if you don't have sales skills, you need to learn them yourself. Go take some sales skills, and there are plenty of free videos on YouTube when it comes to sales. Learn about it and teach it to your VA because that's the most important skill you'll ever teach them.

I really hope that you enjoyed this episode on outsourcing.

Subscribe to the YouTube channel, eCommerce Paradise.
Go to ecommerceparadise.com for coaching if you need it. Sign up for the cool courses that are up on the website when you are ready.

See you guys! Take care.






eCommerce Paradise was created by Trevor Fenner of Seattle, Washington in 2015 to help you, the entrepreneur, to start and scale your own eCommerce business selling high-ticket products online with the drop shipping fulfillment method so you can make more profit per sale, have a sustainable and evergreen online business, get started with very little upfront investment, and live a location independent lifestyle. Trevor owns multiple 7-figure High-Ticket Drop Shipping eCommerce stores and is a digital nomad, traveling the world while working remotely with the help of his team of over 10 virtual assistants from around the world. Trevor is currently located in Bali, Indonesia. Trevor is also a passionate skateboarder, surfer, scuba diver, photographer, environmentalist, outdoorsman, fitness and tattoo enthusiast.


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Resources for Starting A High-Ticket Drop Shipping eCommerce Store

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