Fiverr Review: Best Outsourcing Website for Small Business
Are you a business owner working all day and all night? Rushing to meet client deadlines? Traveling entrepreneur? If you're a struggling entrepreneur who needs more than 24 hours a day to finish work, then hiring freelance staff is something worth considering. In the world of an entrepreneur, two hands will never be enough. This is why engaging freelance staff is the way to go. Hiring a freelance staff will help you with mundane tasks to finish more work while maintaining costs at a minimum.
Online freelance services are gaining much more popular than ever because of the benefits it brings for both the business owner and freelancer. For an entrepreneur, not only will it help you get more things done to meet deadlines, but it will also keep your costs low since you only pay per output delivered. For a freelancer, besides the flexibility, you also get to choose correctly which projects and clients you'll work with. Thus, it's a win-win situation for both ends.
Fiverr is one of the world's biggest marketplace for freelance services. They have freelancers available in diverse areas, including creatives, writing and editing, business management, and IT. Whether you need someone to create your brand logo, conduct market studies, manage your social media pages, or improve your mobile app, you'll find someone in Fiverr.
But before you invest your hard-earned money in this platform, read our in-depth Fiverr review below to understand what the platform is about entirely and to answer – Is Fiverr safe for your business needs?
Finding trustworthy freelancers for business owners
But first, let's answer the most basic question – is Fiverr legit? This question is valid since Fiverr has the best deal when it comes to basic services like copywriting for as low as $5 – sounds like a click-bait, right? But no, it is not, and yes, Fiverr is legit.
Fiverr makes hiring freelancers pretty quick and straightforward, with its massive pool of freelancers looking for projects. While Fiverr has lots of talents in the platform, you can easily filter and select the credible ones through "Seller levels." Seller level is a tool that Fiverr uses to indicate the reliability of a freelancer based on delivery time, service quality, and customer reviews. This instantly minimizes the risk of you hiring an unreliable talent.
There are four seller levels:
- New Seller – This is the starting point for every freelancer. It’s an indication that a seller is still inexperienced in using the platform. However, this doesn’t necessarily mean that a freelancer is inexperienced in his / her field. You might find gold talents here, but you should be willing to take the risk.
- Level One Seller – The second level is reachable after 60 days – if and only if the freelancer has completed at least ten projects with good ratings.
- Level Two Seller – A freelancer gets upgraded to this level after 120 days on Fiverr, having delivered over 50 projects on time with good customer reviews.
- Top-Rated Seller – If a freelancer reached this level, it only means the talent is excellent in working on projects and has been on Fiverr for over 180 days, delivering over 100 projects (earning at least $20,000) - all while keeping their clients happy.
Experts available in every niche
Fiverr did not become the world’s largest marketplace for freelancers for no reason. When it comes to finding someone in the most specific job industry, Fiverr will not let you down.
Are you looking for a voice-over? Someone to book your movie tickets? Paint a mural on your bedroom wall? Virtual assistant? Web designer? Film editors? Celebrity impersonator? Whatever it is that you need, you're sure to find someone who can do the job.
For an entrepreneur, the most essential and necessary help that you will need is just a few clicks away. You can find a graphic artist for designing your logo and business cards, hiring a virtual assistant to manage your day-to-day tasks or hire a content writer to write blogs for you. What about checking an SEO specialist to make sure your website traffic is going well? Better yet a product specialist that will manage your online inventory? The chances are high that as long as you're willing to pay, there will always be someone to do the job – of course, as long as it's legal.
If you're looking for the best of the bests and not just someone to get the job done, you might want to check out Fiverr Pro. Fiverr Pro brings you the exceptional talent that is exclusively hand-picked for stellar quality and service. These Pros are proven to have worked with brand giants and have shown stellar success in Fiverr gigs. However, this comes at a higher price point, which will vary depending on the kind of service you're getting.
Risk-free commitment for entrepreneurs
There’s also a downside in Fiverr having the biggest pool of freelancers. From time to time, you might encounter a Fiverr seller that cannot deliver on-time. Fortunately, Fiverr has several options for customers on how to deal with unreliable Fiverr sellers.
If a Fiverr seller has been unresponsive for 24 hours, you're entitled to cancel and get a refund. If the Fiverr seller submits an output that doesn't meet your primary conditions as initially agreed upon, you may turn to Fiverr's Resolution center to work things out. However, worse comes worst, you may always get in touch with Fiverr's Customer support to resolve issues.
Urgent task? No need to panic!
If you need to finish a job quickly, you may not think of even going to a freelance site because of the steps you need to do before finally hiring someone. However, this is not the case with Fiverr.
Fiverr addresses this issue by making it possible for you to search for freelancers currently online, so you may start engaging with them immediately. It's also good to know that most freelancers have a turnaround time of 48 hours or less. You also have the option to make an additional payment to expedite the job.
Simple and easy to use
Fiverr is a user-friendly platform for both business-owners and sellers. The website is straightforward that lists the services neatly in an understandable manner.
Fiverr's website also offers a useful set of filters that you can go through for each service you're looking for. For instance, when you're looking for a Content writer, there's a bunch of filters available for you to choose from, including types of audience, platform, language, seller lever, budget, and delivery time. Fiverr makes your life easier by pre-selecting only those that fit your requirements at an instant – without having to check hundreds of Fiverr sellers.
On the other hand, you can reverse the process – instead of getting in touch with Fiverr sellers, you can have them come to you. You do this by posting custom jobs, so Fiverr sellers and freelancers will bid on your project. Once you've received several bidders, the only thing left for you is choosing the Fiverr seller with the best proposal and value. You don't have to worry about the costs too, since posting a job doesn't require any payment. You'll only pay once you hire a freelancer.
Fiverr also has an app that’s readily available for android and iOS devices. Thus, you can access Fiverr on-the-go for urgent needs.
Customer support and Help Center
You have two options in getting customer support, one is through email, and the other is by submitting a request ticket through the Buyer Help Center. While the platform does not always offer the best customer advice as needed, you may find its Help Center useful.
In the Help Center, you will find useful resources in the form of articles, blogs, step-by-step instructions, and video guides to help navigate the platform. There's a bigger chance that the help center already has an answer to your issues. There's also a forum where you can put in your queries to be answered by the Fiverr community.
While there are some complaints online about Fiverr, those reviews are mostly from freelancers. As a business owner, you don’t have to worry about anything since there’s not much negative feedback from entrepreneurs.
Pricing and subscription
Starting an account and finding freelancers on Fiverr will cost you nothing. It is important to remember that you will only pay once you purchase a service from a Fiverr seller. Fiver’s pricing is simple and affordable, as stated below:
“All purchases are subject to a service fee of $2 on purchases up to and including $40, and 5% on purchases above $40. This helps us operate our platform and offer 24/7 customer support for your orders.”
All payments are made upfront and are put on hold until you have approved the seller's work. If the output is not at par with your standards, you may opt to cancel or request the Fiverr seller for a revision. However, it is essential to note that once a Fiverr seller has submitted an output, you only have three days (or 14 days for physical products that need to be shipped) to accept or decline. If you fail to respond after the third day, your money will be automatically released.
Fiverr offers multiple payment methods, including all major credit cards, PayPal, and Apple Pay (through the mobile app). If there's any chance you run into any problems, you can always turn to Customer Service.
If your tasks are overwhelming, you can always find someone to help without breaking the bank. Fiverr is an excellent platform for finding top-notch talents for your business. Fiverr also does great in minimizing risks for business owners and providing enough support to enable project success.
With Fiverr, you’ll get more time for yourself and more work done with the minimal budget requirement. Do we recommend it? Yes, a hundred percent for its safety, functionality, and business-friendly policies.
How about you? Have you worked with freelancers before? Did you get them from Fiverr?
Let us know in the comment section below!
eCommerce Paradise was created by Trevor Fenner of Seattle, Washington in 2015 to help you, the entrepreneur, to start and scale your own eCommerce business. Trevor owns multiple 7-figure eCommerce stores and is a digital nomad, traveling the world while working remotely with the help of his team of virtual assistants from around the world. Trevor is currently located in Bali, Indonesia, and is a passionate skateboarder, surfer, scuba diver, photographer, environmentalist, outdoorsman, fitness and tattoo enthusiast.
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