ShipStation Review: Is it the Best Shipping Solution?
Avoid Common Shipping Issues!
The eCommerce industry has enjoyed a continuous shopping boost over the last few years and is seen to grow more in the coming years. While eCommerce seems to be a lucrative business, it’s not as simple as setting up your web store. It entails management over tons of different things, which includes logistics.
One of the critical factors that ensure success in eCommerce business is efficiency in shipping. Nowadays, it’s not enough that you have excellent products and cheaply-priced items alone. You also have to offer excellent customer support, fast shipping, and seamless return processes. Having a rockstar product, reasonably-priced items, reliable customer support, fast shipping, and seamless return processes should all be present to give your customers a good customer experience.
Many businesses fall into the trap of focusing too much on the product and neglecting other factors like customer support and logistics. While it indeed pays in the short term, the long run will not be as bountiful. By putting in a balance of all the factors, you’ll be slowly building healthy customer relationships and loyalty, which will take care of your business in the long run.
How to Avoid Common Shipping Issues
As a modern customer, you should have already experienced issues with several merchants due to shipping. If you’re venturing to your own eCommerce business or an entrepreneur and are clueless on how to effectively manage your shipping and fulfillments, read on to know more.
In this blog, we’ll show you how you can effectively manage the logistics process, mainly shipping and fulfillment through one of the best tools available today, ShipStation. We examined and created an in-depth assessment of ShipStation’s features and pricing, so you’ll see if it’s the right solution for you.
That is precisely the reason why you should not work with a subpar shipping company that cannot deliver excellent customer service to your end customers.
What is ShipStation?
ShipStation started in 2011 as a web-based solution that offers services to streamline the shipping process. It’s known to be one of the leading shipping software solutions in the eCommerce industry.
The platform seamlessly integrates with the most popular eCommerce platforms (Shopify, WooCommerce, 3dCart,etc.) and marketplaces (Amazon, eBay Walmart, etc.), allowing you to process orders through the same solution automatically.
Top Features of ShipStation
Boasts the Lowest Rates
If you’re always running back and forth to different carriers just to save a few bucks, this solution is perfect for you. ShipStation lets you compare prices in real-time so you can automatically select the best carrier for each shipment depending on cost and delivery time.
ShipStation also guarantees its customers with special rates reserved only for Fortune 500 companies, giving you a cost-effective shipping option. With ShipStation, you get up to 40% off USPS rates & 29% off FedEx rates.
The good thing about ShipStation is that it offers a 30-day free trial so you can test its platform instantly. Once you sign up, you’ll be greeted with a tutorial video on setting up and connecting your account. ShipStation’s dashboard provides you with all the information regarding insights, orders, shipments, products, and customers.,
There are also quick tools to make your life easier, which includes rate calculator and support. ShipStation also lets you customize your interface to your preference. This feature allows you to choose from various interface sizes and menus to set your default page.
Easy Management of Multiple Carriers
ShipStation works closely with the multiple carriers, so you can forget about spending hours managing your logistics. It helps you in terms of order fulfillment, label printing, and tracking – all by merely managing it from an app.
ShipStation integrates with the following carriers:
- Royal Mail
- Canada Post
- Fulfillment by Amazon (FBA)
Seamlessly Integrates with Sales Channels
Another smart feature of ShipStation is its seamless integration with eCommerce platforms, marketplaces, and many more. This feature allows you to process orders from your storefront to ShipStation automatically.
These are the marketplaces and third-party applications supported by
All-in-One Order Management Capability
ShipStation allows you to print bulk shipping labels and packing slips at once. You also have the option to sort orders by generating a picklist, making the process easier.
ShipStation lets you print shipping labels from anywhere. It enables you to customize the labels fully and include return labels or even add branding details in every package, and the choice is up to you.
When it comes to tracking, ShipStation sends an automatic email confirmation to your customers; you’ll also get real-time tracking updates.
Offers Reporting and Analytics
If you’re generally clueless about the necessary insights about your shipment, ShipStation can help. Its platform offers reporting and analytics features that give you insights on different metrics based on barcode scans, data exports, default reports, charts, graphs, and hotkeys.
With this feature, you’ll have visibility over the following:
- Sales trends
- Product highlights
- Shipping costs
- Inventory reports
- Order details
- Postage history
Reliable Customer Support
ShipStation offers email support and live chat & phone support to higher-tier plans. You can also join the community forum to get help from other customers. There’s also a Help Center that aids you with useful guides, including articles and video tutorials, to navigate your way around the platform easily.
You can also get in touch with Shipstation through its social media channels, which include Twitter, Facebook, LinkedIn, and Instagram.
ShipStation offers six different plans for you to choose from Starter, Bronze, Silver, Gold, Platinum, and Enterprise plans. The main difference in each plan is the shipment volume, which is detailed below:
- The Starter plan costs $9 per month, suitable for up to 50 shipments per month. It includes branded labels and packing slips.
- The Bronze plan costs $29 per month, suitable for up to 500 shipments per month. It includes branded labels and packing slips.
- The Silver plan costs $49 per month, suitable for up to 1,500 shipments per month. It includes customized labels and packing slips, two user access, and live chat & phone support.
- The Gold plan costs $69 per month, suitable for up to 3,000 shipments per month. It includes customized labels and packing slips, three user access, and access to live chat & phone support.
- The Platinum plan costs $99 per month, suitable for up to 6,000 shipments per month. It includes customized labels and packing slips, five-user access, and access to live chat & phone support.
- The Silver plan costs $159 per month, suitable for up to 10,000 shipments per month. It includes customized labels and packing slips, ten user access, and access to live chat & phone support.
Do we recommend ShipStation?
Overall, ShipStation indeed delivers high-quality service to fulfill your shipping requirements. With this feature-rich platform, paired with reliable customer support and flexible pricing, you will certainly find the right solution that fits your business. Besides, you can always try the platform first with its 30-day free trial to make sure it will be worth it!
What do you think of ShipStation? Leave us a comment below!
eCommerce Paradise was created by Trevor Fenner of Seattle, Washington in 2015 to help you, the entrepreneur, to start and scale your own eCommerce business. Trevor owns multiple 7-figure eCommerce stores and is a digital nomad, traveling the world while working remotely with the help of his team of virtual assistants from around the world. Trevor is currently located in Bali, Indonesia, and is a passionate skateboarder, surfer, scuba diver, photographer, environmentalist, outdoorsman, fitness and tattoo enthusiast.
AFFILIATE DISCLOSURE: Some of the links on this page may be affiliate referral links. I will get a commission from the vendor when you make a purchase after clicking them at no added cost to you. As a result, many of them also provide you with a special discount just for using my link. You can go directly to their support if you have any issues with their software or product.