Sync.com Pricing 2026: Every Plan and What It Actually Costs

I’ve run high-ticket dropshipping stores for more than 15 years. My files never used to be anything to worry about. Now they’re dealer agreements with pricing I promised not to share, supplier price lists covered by an NDA, customer order records with home addresses on them, my LLC’s formation and tax documents, and gigabytes of product photos going back and forth with a VA and a designer. That’s why I care what encrypted storage actually costs, and why a vague “from $X a month” doesn’t help me.

So on September 22, 2026 I pulled Sync.com’s sitemap, opened every page whose URL mentioned pricing, plans, business, teams or terms, and read the raw HTML of both pricing pages, the terms of service, the free plan page, the Personal Unlimited page and a stack of billing articles in Sync’s own help center. Every figure below comes from one of those pages, and I name the page each time.

The short version: Sync.com has rebuilt its plans. The individual tiers are now Personal 150GB, Personal 1TB and Solo 5TB. The team tiers are Teams 1TB, Teams 2TB and Teams 10TB, and every team plan has a three-user minimum. Most plans currently show half price for the first year. The regular price is what you renew at. And the 30-day money-back guarantee has exclusions that you should know about before you start a free trial.

If you read an older Sync.com review that quotes Solo Basic at $8 a month for 2TB, or a two-user team minimum, those plans are not what the pricing pages sell today. Here’s what they do sell, what each one really costs over a year, and which one I’d buy for a store moving $1,000 to $5,000 products.

How I Read Sync.com’s Prices, and Why the Currency Matters

Sync.com is a Canadian company, so the first thing I checked was whether I was looking at US dollars. The English pricing pages print a bare dollar sign with no currency label. Every buy button on those pages, though, sends you to checkout with a US country code in the link, and I loaded them from a US connection. The French-Canadian versions of the same pages label their figures CAD and send you to a Canadian checkout. So the figures in this article are the US-dollar prices a US buyer sees.

Sync’s help center article Why am I being billed in a different currency? confirms the mechanics. It says the checkout currency comes from the region detected from your IP address, that Sync bills only in USD and CAD, and that anyone signing up outside Canada sees USD. It also warns that signing up through a VPN or proxy can land you in the wrong currency. I run my business from Bali and live on a VPN, so this one matters to me: switch the VPN off, reload the pricing page, and check the currency on the checkout screen before you pay.

One more caution on reading these pages. The French-Canadian pricing page shows some of the same digits as the English page, but in Canadian dollars and without the current promo. If you compare a Canadian review against a US one, the numbers can look identical when they aren’t in the same currency.

Sync.com Individual Plans: Every Tier and the Real Annual Total

The Sync.com pricing page for individuals lists three plans. Each card has a Monthly and Annual switch, and all three offer a monthly option. On two of the three cards the higher price is struck through and a lower one sits beside it, under a banner offering 50% off for one year. Both the monthly and the annual buy buttons on those two cards carry a coupon code named for a one-year 50% promotion.

Plan	Storage	Monthly billing: regular / promo	Annual billing, per month: regular / promo	Annual total, first year (promo)	Annual total at regular price
Personal 150GB	150 GB	$4 / no promo shown	$3.50 / no promo shown	$42	$42
Personal 1TB	1 TB	$16 / $8	$12 / $6	$72	$144
Solo 5TB	5 TB	$32 / $16	$28 / $14	$168	$336

I checked the discount arithmetic on every card. Each promo figure is exactly half of its struck-through figure: $8 of $16, $6 of $12, $16 of $32 and $14 of $28. The annual totals are the per-month figure times twelve, so $6 x 12 = $72, $12 x 12 = $144, $14 x 12 = $168 and $28 x 12 = $336. Personal 150GB shows no promo, so $3.50 x 12 = $42 is both its first-year and its regular annual total.

The page advertises savings of up to 25% for choosing annual billing. That holds, but only on some plans. Measured against each plan’s own monthly price, annual billing saves 25% on Personal 1TB ($12 against $16) and 12.5% on both Personal 150GB ($3.50 against $4) and Solo 5TB ($28 against $32).

Personal 150GB

This is the entry tier: 150 GB, unlimited link sharing and unlimited data transfer, 60-day file history, password-protected links, and two-factor authentication. What it doesn’t have matters more for a store owner. The comparison table on the pricing page marks advanced share controls (expiry dates, download limits, notifications), view-only links, file requests and custom branding as not included. If your main job is sending a supplier a price list that should stop working next week, this tier can’t do that.

Personal 1TB

This is the plan most solo store owners will land on. You get 1 TB, 90-day file history, advanced share controls, restricted downloads, granular permissions, remote share wipe, download notifications and, per the pricing table, file requests. It is also SOC 2 Type 1 on the pricing table, where Personal 150GB is not. It is not marked HIPAA compliant, and custom branding isn’t included.

Solo 5TB

Solo 5TB is the only individual plan with custom branding, which puts your logo on shared links instead of Sync’s. It also carries 180-day file history and HIPAA compliance. If you share large product photo libraries with a designer and want a branded link in front of suppliers, this is the individual tier built for that.

Sync.com Team Plans: Per-User Prices and the Three-Seat Minimum

The Sync.com team pricing page lists three team plans plus Enterprise. Every team card lists a three-user minimum among its features, and the comparison table gives the user count as 3 or more on all three. Prices are per user, per month, and the same 50% first-year promo applies to all three cards.

Plan	Storage per user	Monthly, per user: regular / promo	Annual, per user per month: regular / promo	3 seats, annual, first year	3 seats, annual, regular
Teams 1TB	1 TB	$8 / $4	$6 / $3	$108	$216
Teams 2TB	2 TB	$12 / $6	$9 / $4.50	$162	$324
Teams 10TB	10 TB	$18 / $9	$15 / $7.50	$270	$540
Sync Enterprise	Custom	No price published. The card lists a 100-user minimum and asks you to contact sales.		n/a	n/a

The three-seat totals are per-user price x 3 seats x 12 months. Teams 1TB in the promo is $3 x 3 x 12 = $108, and at the regular annual rate it is $6 x 3 x 12 = $216. Teams 2TB is $4.50 x 36 = $162, then $9 x 36 = $324. Teams 10TB is $7.50 x 36 = $270, then $15 x 36 = $540. Every promo figure is again exactly half its struck-through figure. Annual billing saves 25% on Teams 1TB and Teams 2TB and about 16.7% on Teams 10TB ($15 against $18).

If you’d rather pay monthly, three seats of Teams 1TB are $24 a month at the regular rate ($8 x 3) and $12 a month in the promo. Teams 2TB is $36 or $18, and Teams 10TB is $54 or $27.

Storage on team plans is per person, not pooled. Sync’s help article How storage is allocated on Sync team plans says it directly: on Pro Teams 2TB each user gets 2 TB, and on Pro Teams 10TB each user gets 10 TB.

What separates the three team tiers

All three include the admin console, centralized billing, the ability to manage user passwords, file requests, advanced share controls and HIPAA compliance. Teams 1TB leaves out custom branding, role-based access controls, admin delegation, 2FA enforcement, file sharing governance and group-level folder management; Teams 2TB and 10TB include all of them. File history is 180 days on Teams 1TB and 365 days on the other two. Teams 10TB is the only tier the table marks with VIP response time and scheduled phone support during business hours.

The Three-Seat Minimum and the Two-Person Store

Here’s the question that actually decides things for most of the stores I coach: you plus one VA. You can’t buy a two-seat team plan. So what’s cheapest?

Option one is two separate Personal 1TB accounts. On annual billing that’s $72 x 2 = $144 in the promo year and $144 x 2 = $288 at the regular rate. Option two is Teams 1TB with three seats, one of them empty. That’s $108 in the promo year and $216 at the regular rate, which is $72 a year less than two Personal 1TB accounts at regular pricing, and it gets you the admin console and HIPAA compliance too. Paying for a seat nobody uses feels wrong, but the per-seat price is low enough that the empty seat still comes out ahead.

Option three costs less than either, with a catch. According to Sync’s help article What are the limitations of the Free plan?, when a Personal, Pro Solo or Pro Teams user shares a folder with a free user, the free user can join it even if it’s larger than their own 5 GB quota. They can see everything in it, but they can only upload up to the space left on their own free account. So if your VA mostly needs to read your SOPs, supplier sheets and order exports, you pay for one Personal 1TB and your VA signs up free. If your VA uploads big batches of edited product images, that 5 GB upload ceiling will bite quickly, and a Teams seat is the cleaner answer.

Whatever you choose, don’t share one login. Sync’s General limits when using Sync article tells customers to give each person their own account, and it caps every account at 5 active computers or mobile devices.

Monthly or Annual: Which Sync.com Plans You Can Pay Monthly

This matters because comparing one vendor’s monthly price with another vendor’s annual-only per-month figure quietly flatters the annual-only vendor. So here is the answer plan by plan, as the English pricing pages show it to a US visitor today.

• Personal 150GB: monthly available at $4, annual at $3.50 a month.
• Personal 1TB: monthly available at $16 regular ($8 promo), annual at $12 a month ($6 promo).
• Solo 5TB: monthly available at $32 regular ($16 promo), annual at $28 a month ($14 promo).
• Teams 1TB, 2TB and 10TB: monthly available on all three, at the per-user prices in the table above.
• Personal Unlimited: no price published anywhere I looked, and the only buy link on its page is for an annual term.
• Sync Enterprise: no published price or term. You contact sales.

That’s six priced plans, all with a monthly option on the US page. The French-Canadian pages are different: they show only an annual price for the three individual plans and for Teams 1TB, and list a monthly figure only for Teams 2TB and Teams 10TB. If you read that version, you’d reasonably conclude most plans are annual-only.

One more billing rule is worth knowing before you choose. Sync’s help article How do I change my Sync plan? says moving from an annual plan to a monthly one is a change you have to ask support to make. Upgrades take effect immediately and are pro-rated; downgrades wait until the end of your current term.

The 50% Promo, and What You Pay in Year Two

The terms of service are plain about renewal: “Your paid Account will renew automatically for the same term, unless You cancel Your Account.” They also say: “Prices are subject to change on renewal of Your subscription.” The same section promises email notice of a renewal price change at least 30 days before your next renewal date. The number 30 is printed inside square brackets in the terms, which reads like a template placeholder nobody cleaned up, but that’s the figure on the page.

The pricing banner says the discount lasts one year. Put those together and the realistic plan is: budget the struck-through price from year two onward. On Personal 1TB annual, that means $72 in year one and $144 a year after that. On Teams 1TB with three seats, $108 and then $216.

The free trial is a different route with different pricing. The Sync.com free and trial page offers a 30-day trial of a plan it calls Solo 1 TB, priced at $16 a month once the trial ends, and of Teams 10 TB, priced at $18 per user per month once the trial ends. Those match the struck-through monthly prices of Personal 1TB and Teams 10TB. The help article How do Sync trial plans work? says a trial converts automatically to the plan you were trialing, charged at the plan’s regular subscription rate. Note the naming mismatch too: the trial page calls the 1 TB plan Solo 1 TB while the pricing page calls it Personal 1TB.

The same trial page describes the Teams 10TB trial as 3 to 10 users with 10 TB of storage, while the team pricing page lists that plan for 3 or more users with 10 TB per user. I’d treat the ten-user figure as a trial condition rather than a cap on the paid plan, and confirm it with Sync if it matters to you.

So think about the order you do things in. If the half-price offer is live when you’re ready, buying through the pricing page gets you the promo. Starting a free trial first may leave you converting at the regular rate, and as you’ll see in the refunds section, a free trial isn’t covered by the money-back guarantee.

The help center adds one more limit: discounts and promotional offers apply only when upgrading from a lower tier to a higher one, not to the same plan or to downgrades.

What Sync.com’s Free Plan Actually Gives You

The free plan is 5 GB of storage with the same end-to-end encryption as the paid plans. According to the free plan page and the help article on free plan limitations, here is what you get and what you don’t.

• 5 GB of storage, counting files in Vault.
• Up to 5 connected computers or mobile devices.
• Up to 3 active links at a time.
• Up to 20 downloads per link in each 24-hour period, after which the link shows an error until the counter resets.
• Up to 3 team shared folders, and everyone you invite can edit, because view-only access needs a paid plan.
• 30-day file history and deleted-file recovery.
• Password-protected links, plus an optional extra encryption layer on links.

That’s seven items. The help article is just as clear about what the free plan leaves out: expiry dates, download limits you set yourself, view-only links, collaborative links, download notifications and upload-enabled links (file requests). Office document previews and video streaming inside your own account aren’t included either.

The free plan page’s comparison table lists data transfer on the free plan as 5 GB. The help article describes it only as limited data transfer on links, without a number, alongside the 20-downloads-a-day cap. Plan against the lower one, 5 GB.

Two terms matter if you’re thinking of parking documents on a free account. The terms of service let Sync suspend or terminate a free account without notice, including one that nobody has accessed for six or more consecutive months. And the help center says a paid account can’t be downgraded to free. If you cancel a paid plan, the account closes rather than becoming a free one.

Sharing With Suppliers: Link and File-Request Limits by Tier

This is the section I’d read twice. Collecting a signed dealer agreement from a manufacturer, or sending a price list that locks after a week, is the real reason a store owner pays for this. Here’s how the tiers compare, from the comparison tables on the free, individual and team pricing pages.

Feature	Free	Personal 150GB	Personal 1TB	Solo 5TB	Teams 1TB	Teams 2TB and 10TB
Links	3 active	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Data transfer when sharing	5 GB; 20 downloads per link per day	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
File requests	No	No	Yes on the pricing table (see note)	Yes	Yes	Yes
Expiry dates, download limits, notifications	No	No	Yes	Yes	Yes	Yes
View-only links (restrict downloads)	No	No	Yes	Yes	Yes	Yes
Password-protected links	Yes	Yes	Yes	Yes	Yes	Yes
Custom branding	No	No	No	Yes	No	Yes
File history	30 days	60 days	90 days	180 days	180 days	365 days

The note on Personal 1TB: the individual pricing table ticks file requests for Personal 1TB and Solo 5TB. Sync’s help article Requesting files with upload enabled links says Pro Solo and Pro Teams plans include file requests, and doesn’t mention the Personal plans. Those two pages don’t agree. If collecting documents from suppliers is the main reason you’re buying, test a file request inside your first 30 days on Personal 1TB, or go straight to Solo 5TB or a team plan, where both pages agree.

The request feature itself is well suited to supplier onboarding. The help article says the people you request files from don’t need a Sync account, you choose whether uploaders can see each other’s files, and uploaded files are protected from being overwritten or deleted. That last setting is the one I care about when I have several suppliers uploading into the same onboarding folder.

If you still email sensitive files as attachments, the FTC’s guide to protecting personal information is blunt about it: “Regular email is not a secure method for sending sensitive data.” A customer order export full of home addresses is the kind of file I would never send that way.

Storage, File-Size and Transfer Limits

Storage per tier is covered in the tables above. The other limits come from Sync’s help article General limits when using Sync, and none of them depends on which plan you buy.

File size. Sync doesn’t publish a hard maximum file size for its apps. The help article says you can transfer files of any size with the desktop or mobile apps, though desktop performance may slow with individual files larger than 40 GB. In the browser-based web panel, performance can degrade with files larger than 500 MB, so upload big photo archives through the desktop app.

File counts. There’s a hard limit of 50,000 files per folder. Sync says performance can slow above 300,000 files in total, and calls that a soft limit rather than a hard one. If you keep one flat folder of every product image you’ve ever shot, split it by brand or collection.

Transfer. Sync says it doesn’t limit how much you upload or download within your storage, and that paid customers get unlimited data transfer and downloads when sharing. The free plan’s caps (3 links, 20 downloads per link per day, 5 GB of transfer) are the only numeric sharing limits I found.

Speed. The help article works through an example at 40 Mbps, where a 1 GB file takes under five minutes before encryption overhead. That’s an illustration, not a speed cap, and your real speed depends on your connection.

Linux. There’s no Linux desktop app. The help article says: “We are currently working on a Linux WebDAV client.” Linux users are on the web panel for now.

Personal Unlimited and the High-Capacity Plans

Two more offerings sit outside the main pricing pages. The Sync.com Personal Unlimited page describes a plan with no storage cap, 365-day file recovery and a 30-day money-back guarantee. I found no price for it on that page, on either pricing page, or on any other non-blog page in Sync’s sitemap, and its buy button goes straight to an annual-term checkout. The terms explain the fine print: once an account passes 10 TB, uploads can continue but may be slowed in stages. The page also says existing customers can switch to it only if they currently store less than 10 TB.

A separate high-capacity page, linked from the Personal Unlimited page but missing from the sitemap, lists 25 TB, 50 TB and 100 TB plans with three users included, plus metered storage above 100 TB. The plan card prices on that page only appear through a script after the page loads, so I’m not quoting them. None of these tiers is aimed at a store owner storing documents and product photos anyway.

Refunds, Cancellation and What Happens to Your Files

This is where Sync.com’s own pages disagree, so I’ll give you each one.

The pricing pages both carry a line promising a full 30-day money-back guarantee, with no conditions attached.

The help center article What is your refund policy? adds the conditions. It says the 30-day full refund applies only to new plan purchases, and not to renewals, free trials, reactivations or plan upgrades. It also says that if you cancel after a renewal, the plan stays active until the end of the term and nothing is refunded for the unused time.

The terms of service never mention a money-back guarantee. Their payment section says unused services are not refunded except where the law requires it.

So plan against the narrowest version. You have 30 days to get your money back on a brand-new paid purchase. A trial that converts, a renewal, or an upgrade from a cheaper plan doesn’t carry that guarantee. If you want the safety net, buy a new plan outright rather than converting from a trial.

Cancelling closes the account. Since July 2025, according to the help center, you can’t just switch auto-renew off. To stop a renewal you cancel the subscription, and the account stays active until the end of the term you’ve paid for. After that the account closes: no sign-in, syncing paused, shared links stop working. The help article on closed accounts says files are kept for 30 days, during which support can reactivate you, and after that the account and its data may be permanently deleted. The terms put it in capitals: data may be deleted as early as 30 days after termination.

For a store owner that’s the most important line on this page. Your LLC’s tax records have to outlive any storage subscription. The IRS page on how long to keep records sets out retention periods that are generally three years, and longer in some cases (seven years for certain loss claims, at least four years for employment tax records). Export everything before you cancel, and keep a second copy somewhere else. This is general information, not tax advice, and state rules and your accountant’s advice may be stricter.

Payment is by Visa, Mastercard, American Express, PayPal or Discover, and the pricing pages say there are no setup fees. Prices exclude tax, which is calculated from your billing address or location.

Which Sync.com Plan I’d Buy for a High-Ticket Store

Here is how I’d match plans to the stores I see most often. The costs are annual billing, first year in the current promo, then the regular rate.

Your store	Plan I’d pick	Why	Year one, then yearly
Solo owner, mostly documents	Personal 1TB	Expiry dates, view-only links and 90-day history. Test file requests in the first 30 days.	$72, then $144
Owner plus a VA who mostly reads files	Personal 1TB plus a free account for the VA	The VA joins your shared folder free, but can only upload up to their own 5 GB.	$72, then $144
Owner, VA and designer, each with their own files	Teams 1TB, 3 seats	Admin console, a seat each, 180-day history, and cheaper than two Personal 1TB accounts at regular prices.	$108, then $216
Solo owner with a big photo library and branded supplier links	Solo 5TB	The only individual plan with custom branding, plus 180-day history.	$168, then $336
Team of three or more that needs roles and branding	Teams 2TB, 3 seats	Role-based access, 2FA enforcement, custom branding and 365-day history.	$162, then $324

The plan most people should skip is Personal 150GB. It’s the cheapest at $42 a year, but it can’t set an expiry date on a link or collect files from a supplier, which are the two jobs that justify paying for encrypted storage in this business.

If you’re still at the stage of finding and vetting high-ticket suppliers, the free plan’s three links and 30-day history will cover a couple of dealer applications. Upgrade once you’re actually holding signed agreements. Sync’s pricing pages say upgrades are always pro-rated.

Sync.com Pricing FAQ

How much does Sync.com cost per month?

On the US pricing page, individual plans run from $3.50 a month (Personal 150GB, billed annually) to $32 a month (Solo 5TB, billed monthly at the regular price). Team plans run from $3 to $18 per user per month, with a three-user minimum. The current promo halves every price except Personal 150GB’s for the first year.

Does Sync.com have a monthly plan?

Yes. On the English pricing pages all three individual plans and all three team plans can be billed monthly. Annual billing is cheaper by 12.5% to 25% depending on the plan. Personal Unlimited’s only buy link is annual, and it has no published price.

Can two people share a Sync.com team plan?

Not as a two-seat plan. Every team plan has a three-user minimum. At regular annual prices, three Teams 1TB seats ($216) still cost less than two Personal 1TB accounts ($288). A VA who mostly reads files can also join your shared folder on a free account.

Is Sync.com in US dollars or Canadian dollars?

Both, depending on where you sign up. The help center says Sync bills only in USD and CAD, chooses the currency from your IP address, and shows USD to anyone signing up outside Canada. Turn off any VPN before you check out.

Does Sync.com offer refunds?

The pricing pages promise a 30-day money-back guarantee. The help center limits it to new purchases, excluding renewals, free trials, reactivations and upgrades. The terms of service say unused services aren’t refunded except where the law requires it.

What happens to my files if I cancel Sync.com?

The account stays active until the end of the paid term, then closes. You can’t fall back to a free plan. Files are kept for 30 days, when support can reactivate the account, and can be permanently deleted after that. Export first.

My Verdict on Sync.com Pricing

Sync.com is still good value for what a high-ticket store owner needs from encrypted storage, but the pricing is less simple than the headline figures suggest. The half-price banner is real and the arithmetic checks out, but it lasts a year, and the terms tell you renewal is automatic at whatever the price is then. Budget from the struck-through number: $144 a year for Personal 1TB, $216 a year for three seats of Teams 1TB, $336 a year for Solo 5TB.

The three-seat team minimum is the detail that trips up a two-person store, and the answer is counterintuitive. Three Teams 1TB seats with one left empty cost less at regular prices than two Personal 1TB accounts. If your VA only needs to read files, a free account joining your shared folder costs nothing at all.

Watch the refund fine print. The guarantee covers new purchases, and the help center excludes free trials, renewals and upgrades. Cancelling closes the account instead of dropping you to free, and your data can be deleted 30 days later. For the LLC and tax documents I tell every student to set up during business formation, that means keeping a second copy somewhere else, whichever provider you use.

My pick for most solo operators is Personal 1TB on annual billing. For an owner working with a VA and a designer, it’s Teams 1TB with three seats. If you’re building a store in one of the niches on my high-ticket niches list and don’t want to piece the tool stack together yourself, that’s what my team does for you. Either way, check the price on the checkout screen before you pay, because Sync has restructured these plans before.

Related Articles

• Sync.com Review 2026: The Best Encrypted Cloud Storage for Entrepreneurs?
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• Best Encrypted Cloud Storage for Ecommerce Businesses in 2026
• How to Securely Share Files With Suppliers and Customers
• Tresorit Pricing Explained 2026

More free training on building a high-ticket store is on the Ecommerce Paradise homepage.