Quo and Grasshopper both give you a business number that works from an app on your phone and computer, and both start at around $15 a month. That is where the similarity ends. Quo, the company formerly called OpenPhone, charges per user and is built around a shared team inbox. Grasshopper charges per account, so its middle plan costs the same for 1 user or 10.
So the right choice depends almost entirely on two things: how many people answer your phone, and whether you need your calls to talk to your CRM. This comparison works through both, with every price and feature checked against each company’s own pricing page on 22 September 2026. I run Ecommerce Paradise and a high-ticket store of my own, and on a $4,000 order the phone call is often where the sale is won or lost.
Want a Shared Inbox for Calls and Texts?
Quo starts at $15 per user a month on annual billing, with unlimited US and Canada calling and texting, subject to fair use, and a 7-day trial.
The Short Answer
- Choose Quo if you want calls, texts and notes in one shared inbox, need HubSpot, Salesforce or Zoho logging, want AI summaries of calls, or work from outside the US and call American customers.
- Choose Grasshopper if 2 or more people answer the phone, you want call recording and a phone menu at the lowest price, and you want 24/7 phone support on every plan.
- For 1 person on a budget, it is close: Quo Starter is $15 a month on annual billing and Grasshopper True Solo is $14, but neither includes a phone menu or automatic recording.
Quo vs Grasshopper at a Glance
| Quo | Grasshopper | |
|---|---|---|
| How it charges | Per user | Per account |
| Entry plan | Starter: $15 annual, $19 monthly, per user | True Solo: $14 annual, $18 monthly, 1 user |
| Middle plan | Business: $23 annual, $33 monthly, per user | Solo Plus: $25 annual, $32 monthly, unlimited users |
| Top plan | Scale: $35 annual, $47 monthly, per user | Small Business: $55 annual, $70 monthly, unlimited users |
| Numbers included | 1 per user | 1, 1 and 4 by plan |
| Extra numbers | $5 a month | $9 annual or $10 monthly |
| Call recording | Manual on Starter, automatic from Business | From Solo Plus, can be automatic |
| Phone menu | From Business | From Solo Plus |
| AI call summaries | All calls from Business; Sona-handled calls on Starter | Recorded calls, from Solo Plus |
| CRM integrations | HubSpot, Salesforce, Zoho from Business | None listed |
| Support | Email on Starter, live chat from Business, phone on Scale | 24/7 phone, email, chat and social on every plan |
| Free trial | 7 days | 7 days, no credit card |
Pricing: Per User vs Per Account
This is the difference that decides most comparisons. Quo’s price multiplies with every person you add. Grasshopper’s does not, once you are past its single-user True Solo plan.
Here is the monthly cost for plans with call recording and a phone menu, which is what most stores selling by phone end up needing. That means Quo Business against Grasshopper Solo Plus. Prices are on annual billing, with month-to-month in brackets, before taxes and fees.
| Team size | Quo Business | Grasshopper Solo Plus |
|---|---|---|
| 1 person | $23 ($33) | $25 ($32) |
| 2 people | $46 ($66) | $25 ($32) |
| 3 people | $69 ($99) | $25 ($32) |
| 5 people | $115 ($165) | $25 ($32) |
| 10 people | $230 ($330) | $25 ($32) |
For 1 person the two are within a couple of dollars. From 2 people up, Grasshopper is much cheaper, and by 5 people the gap is about $90 a month on annual billing.
Two caveats. First, Solo Plus includes 3 extensions. If every person on a team of 5 needs their own extension, add 2 more at $3 a month each on annual billing, or $5 monthly, so Solo Plus becomes $31 or $42. Second, Quo gives each user their own number, while Solo Plus includes 1 number for the whole account. If your team needs separate direct lines, extra Grasshopper numbers are $9 to $10 a month each.
If you only need a basic line for one person, compare the entry plans instead. Quo Starter is $15 a month on annual billing or $19 monthly. Grasshopper True Solo is $14 or $18. Neither has a phone menu, and Quo Starter only records calls manually while True Solo does not record at all. My Quo pricing guide covers every Quo plan in detail. For Grasshopper, see my Grasshopper pricing breakdown.
The Fees Outside the Plan Price
Both charge extra for texting registration, which US carriers require. Quo lists a $19.50 one-time fee and $1.50 to $3 a month. Grasshopper charges $19.50 one time and $1.50 a month. Twilio’s A2P 10DLC documentation explains why every provider charges this.
Both add taxes on top. Quo says applicable taxes and fees are added at checkout, and Grasshopper’s FAQ says all accounts are subject to federal, state and local taxes.
Numbers are where Quo is cheaper. Extra numbers are $5 a month on Quo against $9 to $10 on Grasshopper. If you run several brands on separate numbers, that difference adds up quickly.
Team Features: Shared Inbox vs Extensions
This is where the two products feel most different in daily use.
Quo is built around shared numbers. Everyone on a shared number sees the full call and text history, contact notes and who is currently talking or typing. You can chat with teammates inside a conversation, save reply snippets, schedule texts and set auto-replies for missed calls. On Starter, a shared number is limited to 10 paid users. On Business and Scale it is unlimited.
Grasshopper works more like a traditional phone system. Calls come in to your number, a phone menu sends them to extensions, and each extension rings whoever you choose. It has conversation search and filters, contact management and Instant Response, which automatically texts new callers when you miss their call. What it does not list is a shared inbox where the whole team sees every conversation.
For a store where one person handles quotes and another handles order questions, Quo’s shared history is useful, because nobody has to ask what the customer said last week. For a store where a single owner takes most calls with a VA as backup, Grasshopper’s extensions are enough.
Want the Whole Store Built for You?
Our done-for-you builds launch with the phone system, call routing and follow-up process already set up, because in high-ticket the phone is where the sale closes.
AI Features
Both now have AI features, but they work differently.
Quo includes AI call summaries and transcripts for all calls from the Business plan up. On Starter, you only get summaries and transcripts for calls handled by Sona, Quo’s AI agent that can answer calls when you cannot. Every plan includes 1,000 free Sona automation credits, which Quo says covers 10 calls. Paid tiers add more, from $25 a month for 4,000. Scale adds AI call tags that label calls automatically.
Grasshopper includes Call Summaries, AI call sentiment and AI voicemail sentiment from Solo Plus up. The summaries cover recorded calls only. Grasshopper describes them as “a quick recap of recorded calls with the key points from the conversation”. Because Grasshopper lets you record all inbound calls, all outbound calls or both automatically, you can get a summary of every call, but only by recording every call.
In practice, Quo Business gives you more AI per call, and Grasshopper Solo Plus gives you enough AI for a lot less money once you have a team.
Integrations
This is Quo’s clearest win. Its pricing page lists email notifications, Slack, Zapier and Make, Google Contacts, webhooks and an API on every plan. HubSpot, Salesforce and Zoho CRM integrations, among others, come with Business. The HubSpot integration logs calls, texts and voicemails to HubSpot automatically.
Grasshopper’s plan comparison lists no CRM, Slack or Zapier integrations. If you want every call to land in your CRM without anyone typing it up, Quo Business is the one to pick.
Calling From Abroad
Quo says you can call US and Canadian numbers from any country without extra charges, as long as you have an internet connection, subject to its fair use policy. Calls to other countries are billed per minute and per message.
Grasshopper includes unlimited calling minutes, and its apps support Wi-Fi calling, but international calls are not included. They are billed per minute based on location, and you have to ask support to switch international calling on.
If you run your store from outside the US and mostly call American buyers and suppliers, both can work. Quo’s pricing page is more explicit that calling US numbers from abroad costs nothing extra.
Support
Grasshopper wins here. It lists 24/7 support by phone, email, X, Facebook and chat on every plan, including the $14 True Solo.
Quo’s support depends on the plan. Starter gets email ticket support. Business adds live chat. Scale adds priority live chat and email, inbound phone support and dedicated onboarding. If you are not technical and want to be able to call someone when something breaks, that matters.
A Worked Example: A 3-Person Store for One Year
Numbers on a pricing page are easy to skim past, so here is what a real setup costs. Say you run a hot tub store with 3 people on the phones: you, a salesperson who follows up on quotes and a VA who handles delivery questions. You want recording and a phone menu, so the comparison is Quo Business against Grasshopper Solo Plus, both on annual billing.
| Year-one cost, before tax | Quo Business | Grasshopper Solo Plus |
|---|---|---|
| Plan | $828 (3 users at $23 a month) | $300 |
| Texting registration | $19.50 | $19.50 |
| Monthly texting fee | $18 to $36 | $18 |
| Total | $865.50 to $883.50 | $337.50 |
That is a gap of more than $500 in the first year. Quo gives you 3 numbers instead of 1, a shared inbox, CRM integrations and AI summaries of every call for that money. Grasshopper gives you recording, a menu, summaries of recorded calls and 24/7 phone support. If your salesperson lives in HubSpot, Quo is worth the extra. If the team just needs to answer the phone well and record sales calls, Grasshopper keeps more than $500 in your pocket.
What Both Include
It is worth knowing where the two are equal, because it narrows the decision. Both give you mobile and desktop apps, calling and texting to US numbers, voicemail transcription, business hours settings and local or toll-free numbers. Both let you port your existing number in. Both have automatic replies when you miss a call: Quo’s auto-replies cover texts, missed calls and voicemails, and Grasshopper’s Instant Response texts new callers you could not answer.
Which One I Would Pick
Solo owner who just needs a business line: either. Grasshopper True Solo is $14 a month on annual billing with 24/7 phone support. Quo Starter is $15 with manual recording and cheaper extra numbers.
Solo owner who wants call summaries and CRM logging: Quo Business at $23 a month on annual billing.
Team of 2 to 10 who want recording and a menu at the lowest price: Grasshopper Solo Plus at $25 a month on annual billing for everyone.
Sales team that lives in HubSpot or Salesforce: Quo Business, even though it costs more per month.
Several brands on separate numbers: Quo, for $5 numbers, or Grasshopper Small Business, which includes 4 numbers for $55 a month on annual billing.
If neither fits, my Grasshopper alternatives guide covers Talkroute, Dialpad, RingCentral, Nextiva and Aircall. For the full picture on Grasshopper alone, read my Grasshopper review.
Three Mistakes I See Store Owners Make
Comparing entry plans when you need the middle one. Quo Starter and Grasshopper True Solo look cheap, but neither has a phone menu, and only Quo Starter records, manually. In my experience, most stores selling by phone end up on Quo Business or Grasshopper Solo Plus, so compare those.
Forgetting the team will grow. Quo at 1 person and Quo at 5 people are very different bills. If you plan to hire a salesperson or a VA this year, price the team you will have, not the team you have today.
Leaving texting registration until launch day. On either provider you cannot text customers until carrier registration is approved. Start it the day you sign up.
Switching Between Them
You can move a number from either provider to the other. Under US rules you can keep your number when you change providers, which the FCC’s guide to number porting explains. Quo says its team will help you port a number in for free, and Grasshopper also accepts ported numbers.
Keep your old account active until the port is complete, then cancel. Grasshopper’s own porting guide says most numbers finish in 1 to 2 business days and some take up to 7 to 10 business days. Plan for texting too, because your new provider needs your number registered with The Campaign Registry before you can text customers again.
Why This Matters for a High-Ticket Store
When a buyer is about to spend several thousand dollars with a store they found online, a real business number is one of the strongest trust signals you have. Suppliers check it too. I explain what brands look for in how to get a business phone number suppliers will accept. The rest of the process is in my step-by-step supplier guide.
Suppliers will also want a registered company and an EIN, which my business formation guide walks through. If you are still picking a niche, start with the high-ticket niches list.
And if the model is new to you, read what high-ticket dropshipping actually is before you buy a phone system.
Log Every Call in Your CRM Automatically
Quo Business adds HubSpot, Salesforce and Zoho integrations, auto call recording and AI summaries of every call for $23 per user a month on annual billing.
Frequently Asked Questions
Is Quo cheaper than Grasshopper?
For 1 person, they are about the same: Quo Starter is $15 a month on annual billing and Grasshopper True Solo is $14. From 2 people up, Grasshopper is cheaper, because Solo Plus costs $25 a month on annual billing for unlimited users while Quo charges for every user.
Is Quo the same as OpenPhone?
Yes. OpenPhone renamed itself Quo, and OpenPhone’s pricing page now redirects to Quo’s.
Which has better AI features?
Quo Business summarizes and transcribes every call. Grasshopper Solo Plus summarizes recorded calls and adds AI sentiment for calls and voicemails. If you do not want to record every call, Quo gives you more.
Does Grasshopper integrate with HubSpot or Salesforce?
Grasshopper’s plan comparison lists no CRM integrations. Quo Business includes HubSpot, Salesforce and Zoho CRM.
Which has better support?
Grasshopper, on paper. It lists 24/7 support by phone, email, chat and social on every plan. Quo offers email support on Starter, live chat from Business and phone support on Scale.
Can I try both before choosing?
Yes. Both offer 7-day free trials. Grasshopper’s does not need a credit card, and Quo does not say whether its trial needs one.
Related Articles
- Grasshopper Review 2026
- Grasshopper Pricing 2026
- Grasshopper Alternatives 2026
- Quo Pricing
- Quo Review
- Quo Alternatives
- Talkroute vs Grasshopper 2026
Trevor Fenner is an ecommerce entrepreneur and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.
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