Picking a business phone plan sounds simple until you’re staring at three tiers that all sound similar. I run Ecommerce Paradise, where I teach high-ticket dropshipping, and the phone number you put on your storefront is one of the first things a hesitant $2,000+ buyer checks before they trust you with their card.
Here is exactly what Grasshopper costs in 2026, and which tier actually fits an ecommerce store.
| Plan | Price | Numbers | Best For |
|---|---|---|---|
| True Solo | ~$14/mo | 1 number, 1 extension | Absolute basic solo setup |
| Solo Plus | ~$25/mo | 1 number, unlimited extensions | Solo operators who want call routing |
| Small Business | ~$55/mo | 3 numbers, unlimited extensions | Small teams with distinct roles |
Want the full feature breakdown first? Read my full Grasshopper review →
True Solo: What the Cheapest Tier Actually Gets You
True Solo runs roughly $14 a month and includes one phone number with one extension, plus business texting, voicemail transcription, and a custom greeting. It’s genuinely enough if you just need a professional number that forwards to your existing cell phone with no call routing complexity.
Solo Plus: Where Most Solo Operators Should Land
Solo Plus runs roughly $25 a month and adds unlimited extensions to a single number. Even as a one-person operation, routing calls by extension (press 1 for sales, press 2 for support) signals a more established business than a bare forwarded line, which matters when a customer is deciding whether to trust you with a large purchase.
Small Business: When You Need Multiple Numbers
Small Business runs roughly $55 a month and includes three phone numbers with unlimited extensions. This tier makes sense once you bring on a VA or dedicated customer service person and want each of them reachable on a distinct line rather than sharing one inbox.
How Grasshopper’s Pricing Compares to the Market
OpenPhone starts around $19 per user per month with unlimited US and Canada calling and texting bundled in. Google Voice for Business starts around $10 per user per month when bundled with Google Workspace.
Dialpad starts around $23 per user per month with AI call summaries built in. Grasshopper’s True Solo tier undercuts most of these on raw price, but once you factor in extensions and multiple numbers, the gap narrows quickly against OpenPhone specifically.
According to the FCC’s guide to VoIP and internet voice services, per-line pricing structures vary widely across providers, so comparing total monthly cost at the feature tier you actually need matters more than comparing entry-level prices alone. Industry pricing pages tracked by G2’s business phone systems category show a similar spread across the market, which is worth a quick scan before you commit to any single tier.
Is Grasshopper’s Pricing Worth It for a New Store?
For a first-time niche store owner, True Solo at roughly $14 a month is a low-risk way to get a professional number on your storefront without committing to a bigger monthly bill before you’ve made a sale. Once inbound call volume justifies it, upgrading to Solo Plus or Small Business is a simple account change rather than a full migration.
According to Baymard Institute’s ecommerce trust signal research, a visible business phone number is one of the trust signals hesitant buyers check before completing a large purchase, which makes even the cheapest Grasshopper tier a reasonable return on a small monthly cost.
No Setup Fees, But Watch the Annual vs Monthly Billing
Grasshopper doesn’t charge a setup fee on any tier, and porting an existing number in is included. Like most SaaS pricing, paying annually typically knocks a meaningful percentage off the monthly rate, so if you’re confident you’ll stick with the service, check the annual pricing option before defaulting to month-to-month.
Budgeting a Business Phone Line Into Your Startup Costs
If you’re still working through business formation and financial planning, a business phone line is a genuinely small recurring cost relative to the trust signal it provides on a high-ticket storefront. Budget it alongside your other supplier and platform costs rather than treating it as optional.
Frequently Asked Questions
What is the cheapest Grasshopper plan?
True Solo at roughly $14 a month, which includes one number and one extension plus business texting and voicemail transcription.
Does Grasshopper charge per user?
No. Grasshopper prices by number and extension count rather than per user, which can work out cheaper than per-user competitors for a solo operator.
Is there a free trial?
Grasshopper has offered trial periods in the past. Verify current trial availability directly on Grasshopper’s pricing page before purchasing, since promotions change.
Is Grasshopper cheaper than OpenPhone?
At the entry tier, yes. Once you need extensions or multiple numbers, the gap narrows, so compare the specific tier you’d actually use rather than entry prices alone.
Do prices go up after the first year?
Grasshopper’s pricing has climbed over time relative to some newer competitors, so it’s worth checking current rates directly before renewing rather than assuming your original price holds indefinitely.
Building a store and want your entire tech stack set up for you? See how my done-for-you store build service works →
Or grab my free beginner’s guide to see how a business phone line fits into a complete high-ticket dropshipping system.
Trevor Fenner is an ecommerce entrepreneur and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.
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