Grasshopper is one of the phone systems I recommend most often to high-ticket store owners, and the reason is simple. It gives you a real business number that rings on the phone already in your pocket, and on its middle plan the price does not go up when you add people. For a store where a $4,000 buyer wants to hear a human before they check out, that is exactly what you need.
It is not perfect, though. Its call summaries only cover calls you record, its plan comparison lists no CRM integrations, taxes come on top of the price, and extra numbers are not cheap. This review covers what Grasshopper costs in 2026, what each plan actually includes, where it falls short and who should use something else. I checked every price and feature against Grasshopper’s own pricing page and pricing data on 22 September 2026. I run Ecommerce Paradise and a store of my own. If the business model is new to you, start with what high-ticket dropshipping is.
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Grasshopper at a Glance
| What you want to know | The answer |
|---|---|
| What it is | A virtual phone system: a business number that works through an app on your mobile and desktop |
| Price | $14 to $55 a month on annual billing, $18 to $70 month to month |
| How it charges | Per account, not per user |
| Users | 1 on True Solo, unlimited on Solo Plus and Small Business |
| Free trial | 7 days, no credit card |
| Support | 24/7 by phone, email, X, Facebook and chat |
| Best for | US store owners and small teams who want a simple, flat-priced business line |
| Not ideal for | Teams that need CRM logging, call summaries without recording, or lots of international calls |
What Grasshopper Actually Does
Grasshopper gives you a business phone number, local or toll-free, that you use through its mobile and desktop apps. Calls to that number ring on your phone, and when you call out from the app, customers see your business number instead of your personal one. It is owned by GoTo, the company behind GoTo Connect and GoTo Meeting.
That separation matters more than it sounds. Your personal number stays off your website, your supplier applications and every Google listing. Business calls come in through the app, so you know to answer them properly, and after hours they go to a business voicemail instead of your personal one.
Grasshopper also works over Wi-Fi when cell reception is poor, which Grasshopper lists as VoIP and Wi-Fi calling on every plan. For store owners who travel, that is useful, although calling numbers outside the US is a separate, per-minute charge that I cover below.
Grasshopper Pricing in 2026
Grasshopper has three plans. All of them are priced per account, so the price is the same no matter how many people use it, within each plan’s user limit.
| Plan | Annual billing | Month to month | Users | Numbers | Extensions |
|---|---|---|---|---|---|
| True Solo | $14 a month ($168 a year) | $18 a month | 1 | 1 | 1 |
| Solo Plus | $25 a month ($300 a year) | $32 a month | Unlimited | 1 | 3 |
| Small Business | $55 a month ($660 a year) | $70 a month | Unlimited | 4 | Unlimited |
A few costs sit outside those prices:
- Texting registration. US carriers require business texting to be registered. Grasshopper charges $19.50 one time, made up of $4.50 to register your company with The Campaign Registry and $15 for carriers to review how you will use texting, plus $1.50 a month.
- Extra numbers. $10 a month each on monthly billing, or $9 on annual.
- Extra extensions on Solo Plus. $5 a month each on monthly billing, or $3 on annual.
- Taxes. Grasshopper’s FAQ says all accounts are subject to federal, state and local taxes, so your bill will be higher than the plan price.
- International calls. Not included. They are billed per minute based on location, and you have to contact support to switch them on.
- Voice Studio. A professional voice actor to record your greetings is a $75 one-time fee for up to 250 words.
I work through the full year-one cost for each plan, including tax and texting, in my Grasshopper pricing breakdown.
What Each Plan Includes
Every plan includes unlimited calling minutes, texting that Grasshopper lists as unlimited, custom greetings, voicemail with transcription sent to your email, virtual fax delivered as PDFs to your inbox, business hours, incoming call control for screening and blocking, call reports and 24/7 support.
Every plan also includes Instant Response, which automatically texts callers you miss, once your number is registered for texting. For a store owner that is one of the most useful features Grasshopper has. A buyer who calls about a $3,000 hot tub, gets no answer and hangs up without leaving a message gets a text straight away, which gives you a second chance before they call the next store on Google. Grasshopper’s help center notes that the text is not sent to callers who leave a voicemail or who hang up before choosing an extension, and messages are limited to 160 characters.
The differences between plans are in call handling:
| Feature | True Solo | Solo Plus | Small Business |
|---|---|---|---|
| Call recording | No | Yes | Yes |
| Phone menu (IVR) | No | Yes | Yes |
| Simultaneous call handling | No | Yes | Yes |
| Call forwarding | To a single number | Yes | Yes |
| Call summaries | No | Recorded calls | Recorded calls |
| AI call sentiment | No | Yes | Yes |
| AI voicemail sentiment | No | Yes | Yes |
True Solo is a basic line for one person. It is fine if you only need a number that rings on your phone and a professional voicemail. The moment you want to record sales calls, add a “press 1 for sales” menu or have more than one person answer, you need Solo Plus.
The Features That Matter Most for a Store
Unlimited users on Solo Plus. This is Grasshopper’s real advantage. Most providers charge per person, so adding a VA or a salesperson adds $15 to $30 a month each. On Solo Plus, it adds nothing. Just note that Solo Plus includes 3 extensions, so if every person needs their own extension, you pay $3 to $5 a month for each extra one or move to Small Business.
Call recording. Grasshopper lets you record all inbound calls, all outbound calls or both, on every extension, from Solo Plus up. Recording sales calls is the fastest way I know to find out why quotes are not converting, and it is useful training material when you hire. Grasshopper can play an automatic recording announcement on inbound calls, and it keeps recordings for 30 days before deleting them, so download anything you want to keep. Recording consent laws vary by state, and Grasshopper makes clear that complying with them is your responsibility.
Call summaries and sentiment. Solo Plus and Small Business add Call Summaries, which Grasshopper describes as “a quick recap of recorded calls with the key points from the conversation”. AI call sentiment identifies the tone of a recorded call, such as positive, neutral or negative, and AI voicemail sentiment does the same for voicemails so you can prioritize follow-ups. Call Summaries and AI call sentiment only work on calls you record. You can set recording to run automatically on all inbound calls, all outbound calls or both, so if you record everything, everything gets a summary.
Phone menu. The IVR lets callers press a number to reach sales, support or order status. Even if every option rings you, it makes a small store sound established.
Toll-free and vanity numbers. You can pick local or toll-free numbers, or mix them. Grasshopper says most numbers are active as soon as you check out, and toll-free vanity numbers can occasionally take up to 24 hours.
Where Grasshopper Falls Short
These are the gaps I would want to know about before signing up.
- Summaries only cover recorded calls. To get a recap of every call, you have to record every call, with the consent rules that come with recording. Dialpad, RingCentral and Quo’s Business plan summarize or take notes on calls without tying it to recording.
- No CRM integrations listed. Grasshopper’s plan comparison covers calling, texting, voicemail and fax, but lists no HubSpot, Salesforce or other CRM connection. If you want every call logged in your CRM automatically, look elsewhere.
- Extra numbers are expensive. At $9 to $10 a month each, running three brands on three numbers adds $18 to $20 a month to Solo Plus.
- Taxes on top. Some competitors, such as Talkroute, include telecom taxes in their price. Grasshopper does not.
- International calling is extra. If you call suppliers or customers outside the US, those minutes are billed per minute, and you have to ask support to switch international calling on.
- True Solo is thin. No recording, no menu, and forwarding to a single number only.
Want the Whole Store Built for You?
Our done-for-you builds launch with the phone system, call routing and follow-up process already set up, because in high-ticket the phone is where the sale closes.
Texting With Grasshopper: What to Expect
Business texting is where a lot of new store owners get stuck, and it is not Grasshopper’s fault. US carriers require business texting from local numbers to be registered under the A2P 10DLC rules, and toll-free numbers go through a separate verification. Twilio’s A2P 10DLC documentation is the clearest explanation of how the system works if you want the background.
In practice, that means two things. First, start registration on day one, not the day you want to send your first text, because approval takes time. Second, be specific about how you will use texting. Order updates, quote follow-ups and replies to customers who texted you first are the normal use cases for a store, and they are what reviewers expect to see.
Once you are approved, texting works from both the mobile and desktop apps, and conversation search and filters make it easy to find an old thread when a customer texts back weeks later about a quote.
How Grasshopper Compares on Price
Because Grasshopper charges per account, it gets cheaper per person the bigger your team gets. Here is the monthly cost on the plans compared below, using Solo Plus for Grasshopper since True Solo is limited to one user, on annual billing, with month to month in brackets. Talkroute only publishes month-to-month prices, and it includes taxes.
| Provider | 1 person | 3 people | 5 people |
|---|---|---|---|
| Grasshopper Solo Plus | $25 ($32) | $25 ($32) | $25 ($32) |
| Talkroute Basic with extra users | $19 | $29 | $39 |
| Quo Starter | $15 ($19) | $45 ($57) | $75 ($95) |
| Dialpad Standard | $15 ($27) | $45 ($81) | $75 ($135) |
| RingCentral Core | $20 ($30) | $60 ($90) | $100 ($150) |
For one person, Grasshopper’s True Solo at $14 annual is the cheapest line here, but it lacks recording and a menu. Solo Plus costs more than the per-user plans for one person. From 3 people up on annual billing, it is cheaper than all of them on their published prices, although Talkroute’s prices include taxes and Grasshopper’s do not. Talkroute Basic is cheaper month to month at small team sizes, but it has no phone menu, and recording is only on its $59 Pro plan.
I go deeper on the two closest rivals in my Talkroute vs Grasshopper comparison. The other one worth reading is Quo vs Grasshopper.
Who Should Use Grasshopper
Use it if you are a US store with 2 to 10 people answering the phone, you want to record sales calls, and you want one flat bill. Solo Plus is hard to beat on price for that team.
Use True Solo if you are starting out alone and only need a business number and voicemail. Upgrade to Solo Plus when you need recording or a menu. Grasshopper says upgrades take effect immediately, while downgrades apply from the next billing cycle.
Use Small Business if you run several brands on separate numbers. It includes 4 numbers and unlimited extensions for $55 a month on annual billing, while Solo Plus with 2 extra numbers, 3 in total, is $43.
Look elsewhere if you want call summaries without recording, need calls logged in a CRM, or make a lot of international calls. My Grasshopper alternatives guide matches each of those needs to the provider that fixes it.
How to Get Started
- Start the free trial. It runs for 7 days and does not need a credit card.
- Pick your number. Local if you want a regional feel, toll-free if you sell nationally. Some premium area codes, including 800 numbers, are only available on a paid plan. You can also port an existing number in.
- Register for texting straight away. Carrier approval through The Campaign Registry is not instant, and you cannot text customers until it is done.
- Record a greeting. Keep it short: store name, a promise to call back within one business day, and a request for the caller’s name and number.
- Set business hours and Instant Response. Record an away greeting first, because Grasshopper’s schedule plays it outside your open hours. Then switch on Instant Response so missed callers who do not leave a message get a text.
- Put the number everywhere. Header, footer, contact page, product pages and your Google Business Profile.
If you are moving an existing number to Grasshopper, keep your old account open until the port finishes. Grasshopper’s porting guide says most numbers take 1 to 2 business days, some take up to 7 to 10, and toll-free numbers about 3 to 5. The FCC’s guide to number porting explains your right to take a number with you.
Why a Business Number Matters in High-Ticket
When someone is about to spend $2,000 to $10,000 with a store they found on Google yesterday, a visible phone number is one of the biggest trust signals you have. Many buyers call just to check a real business is behind the site. Others want to ask about delivery, sizing or financing before they commit.
Suppliers check too. Many brands will not approve a dealer account without a business phone number, and they notice when it goes to a personal voicemail. I explain what they look for in how to get a business phone number suppliers will accept. The rest of the outreach process is in my step-by-step supplier guide.
Suppliers will also want to see a registered company and an EIN, so set up the business side first with my business formation guide. If you are still choosing what to sell, start with the high-ticket niches list.
My Verdict
Grasshopper is a solid, simple business phone system with one standout strength: Solo Plus gives unlimited users recording, a phone menu and call summaries for $25 a month on annual billing. For a US store with a small team, that is one of the best-value setups available.
Its weaknesses are real but specific. If you need call summaries without recording, CRM logging or cheap extra numbers, another provider will suit you better, and international calls are billed per minute. If none of those apply, Grasshopper does the job well, and the 7-day trial costs nothing to test.
Unlimited Users for One Flat Price
Grasshopper Solo Plus includes call recording, a phone menu and summaries of recorded calls for $25 a month on annual billing, however many people answer.
Frequently Asked Questions
Is Grasshopper worth it in 2026?
For a US store with 2 to 10 people who want recording and a flat bill, yes. Solo Plus covers unlimited users for $25 a month on annual billing. For a solo owner who wants call summaries without recording calls, Dialpad or Quo’s Business plan may suit you better.
How much does Grasshopper cost?
True Solo is $14 a month on annual billing or $18 monthly. Solo Plus is $25 or $32. Small Business is $55 or $70. Taxes, texting registration, extra numbers and international calls are extra.
Does Grasshopper charge per user?
No. It charges per account. True Solo is for 1 user, and Solo Plus and Small Business include unlimited users.
Does Grasshopper have a free trial?
Yes. Grasshopper offers a 7-day free trial with no credit card required.
Does Grasshopper have AI features?
Solo Plus and Small Business include Call Summaries for recorded calls, AI call sentiment and AI voicemail sentiment. True Solo does not include them.
Can I text customers with Grasshopper?
Yes, on every plan, once your number is registered for business texting. Registration costs $19.50 one time plus $1.50 a month.
Does Grasshopper include international calling?
No. International calls are billed per minute based on location, and you need to contact Grasshopper support to enable them.
Related Articles
- Grasshopper Pricing 2026
- Grasshopper Alternatives 2026
- Talkroute vs Grasshopper 2026
- Quo vs Grasshopper
- Phone.com vs Grasshopper
- Talkroute Review 2026
Trevor Fenner is an ecommerce entrepreneur and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.
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