A phone number without proper call routing just forwards every caller to whoever picks up first, which means a customer with a billing question ends up talking to whoever normally handles shipping, and nobody gets routed based on urgency or history. Setting up Aircall’s IVR and routing correctly the first time saves you from rebuilding […]

A power dialer built for cold-calling sales reps is the wrong tool for a support team fielding order status calls, refund requests, and shipping questions. What an ecommerce support team actually needs is a phone system that plugs directly into the helpdesk you already run, so every call arrives with ticket context attached instead of […]

Aircall and Dialpad both get pitched as the modern alternative to a traditional business phone line, but they solve different problems. Aircall is built around deep helpdesk integration for teams that blend sales calls with support tickets. Dialpad leads with AI built into every plan, including live transcription and coaching, and its entry plan has […]

Aircall’s 3-license minimum turns the advertised $30/month price into a real $90/month floor before you have made a single call, and that gap between the sticker price and the actual invoice is the most common reason store owners start comparing alternatives. The second reason is billing: repeated reviews describe aggressive auto-renewal and year-long contracts that […]