Gorgias Pricing 2026: Plans, Ticket Overage, AI Agent Costs and What a Store Pays

As of November 2026, Gorgias prices its helpdesk by monthly ticket volume, not by agent: Starter is $10 a month for 50 tickets, Basic is $60 for 300, Pro is $360 for 2,000, and Advanced is $900 for 5,000, with a discount of about one sixth when you pay yearly on Basic and above. I teach high-ticket dropshipping at Ecommerce Paradise, and I wrote this guide for store owners who want to know what Gorgias will cost at their ticket volume, including overage fees and the AI Agent add-on.

Every Gorgias figure below comes from the Gorgias pricing page, which I read in my own browser because the plan cards, add-ons, and FAQ load with scripts. Where a number is not shown, I say “not shown.” Gorgias links in this guide go straight to Gorgias’s own site. Prices and terms change, so confirm them on the live page before you buy. This is not financial or tax advice.

Support software is a real cost line once you sell expensive products, because every question on a $2,000 order is a sale you can lose. If you are still choosing what to sell, my guide to what high-ticket dropshipping is explains why support volume looks different in this model.

Gorgias Pricing at a Glance (November 2026)

Three details shape every quote. First, the page says the helpdesk is never priced per agent, so adding a teammate on Basic or above does not change your bill. Second, anything past your included tickets is billed per ticket. Third, the AI Agent is a separate add-on that you switch on with a toggle, and the prices in the table above do not include it.

A helpdesk only pays for itself once a store is sending it real customers. If you want a high-ticket store built for you, with products, suppliers, and pages already lined up, start here. See the done-for-you store build →

How Gorgias Counts a Billable Ticket

Because the whole price model rests on tickets, the definition matters. The pricing FAQ says a billable ticket is a conversation started on any Gorgias channel that includes a message from a human agent, a rule, or the AI Agent. A ticket counts once no matter how many messages go back and forth in the thread. The FAQ adds that a reply to an old ticket may count as a new billable ticket, but only after a defined period of inactivity. The page does not say how long that period is, so ask support if your customers often reply to week-old threads.

Gorgias also says it filters newsletters, spam, and auto-responders automatically, so you only pay for tickets that need a response. I take that at face value from the page, but I have not tested how well the filter works on a real inbox. Watch your first invoice against your own ticket count before you trust the filter.

The Gorgias Help Center home page lists categories and article counts but no billing article that I could find, so the pricing page FAQ is the source for these definitions. You can browse the Gorgias Help Center yourself for setup guides.

Starter: $10 a Month for 50 Tickets

Starter is the entry point: $10 a month billed monthly, with 50 tickets included and $0.40 for each ticket beyond that. It allows 3 user seats, and the page says it is monthly billing only, so the yearly discount does not apply. Email, chat, social, and the help center are checked on every plan, and Shopify and WooCommerce are checked on Starter too. BigCommerce and Magento are not.

Starter is also missing some features that start at Basic. The comparison table shows no brand voice and guardrails for the AI Agent, no AI actions such as cancel, discount, and apply, and no Voice or SMS add-ons on Starter. If you plan to rely on AI Agent to touch orders, Starter is the wrong tier.

Per included ticket, Starter works out to $10 divided by 50, or $0.20. That is the same per-ticket rate as Basic billed monthly, so Starter is mainly a way to start small and test the product, not a cheaper long-term rate.

Basic: $60 Monthly or $50 Billed Yearly for 300 Tickets

Basic is $60 a month billed monthly, or $50 a month when billed yearly, which the card prints as $600 billed annually. It includes 300 tickets, then $0.40 per extra ticket, and up to 500 user seats. It adds the AI brand voice and guardrails, the AI actions, BigCommerce support, and Voice and SMS add-ons. Magento, revenue attribution, and audit logs are still missing at this level.

The yearly saving is $10 a month, or $120 a year, which is $10 divided by $60, or about 16.7%. Per included ticket, Basic billed yearly works out to $50 divided by 300, or about $0.17.

Pro: $360 Monthly or $300 Billed Yearly for 2,000 Tickets

Pro is the plan Gorgias marks as most popular, with the page citing 12,400+ brands. It costs $360 billed monthly or $300 a month billed yearly ($3,600 up front), includes 2,000 tickets, and charges $0.36 for each extra ticket. It adds Magento support, revenue attribution analytics, and audit logs on top of Basic.

The yearly saving is $60 a month, or $720 a year, again about 16.7%. Per included ticket, Pro billed yearly works out to $300 divided by 2,000, or $0.15, which is the lowest per-ticket rate on the page.

Advanced: $900 Monthly or $750 Billed Yearly for 5,000 Tickets

Advanced is $900 billed monthly or $750 a month billed yearly ($9,000 up front), with 5,000 tickets included and $0.36 per extra ticket. The page describes it as for high-volume brands that need peak-ready automation and a dedicated team. The comparison table shows the same helpdesk feature checks as Pro, and the call to action is “Talk to sales” instead of a free trial button. The yearly saving is $150 a month, or $1,800 a year.

Above that, a “fully custom plan” is aimed at teams over 5,000 conversations a month with complex security or compliance needs. The page lists SSO (SAML), audit logs, SCIM provisioning, unlimited help centers, API access at 4 requests per second, a custom DPA or MSA, and a dedicated customer success manager and solutions architect. Its price is not shown.

Monthly vs Yearly Billing

The FAQ says monthly plans bill on a recurring monthly basis, while annual plans are billed up front for the 12 months. Here is the arithmetic from the printed prices.

Yearly billing means a larger bill on day one: $600 for Basic, $3,600 for Pro, or $9,000 for Advanced. For a new store, I would start monthly until your ticket volume settles, then switch once you know which tier you really sit in. The page does not describe refund terms for annual plans in the text I read, so ask before you pay for a year.

Overage: What Happens When You Pass Your Ticket Limit

The FAQ says each ticket beyond your plan limit incurs a fixed overage fee, that the rate depends on your plan, and that Gorgias monitors usage and may recommend a higher tier if that saves you money. The comparison table prints the rates as $0.40 per ticket on Starter, $40 per 100 on Basic, $36 per 100 on Pro, and $36 per 100 on Advanced.

The useful question is when to move up a tier. Using the printed prices, here are the break-even points between Basic and Pro.

• Both billed yearly: Basic costs $50 plus $0.40 for each ticket over 300. That equals Pro’s $300 when the overage reaches $250, which is 625 extra tickets, so at 925 tickets a month. Check: $50 plus 625 times $0.40 is $50 plus $250, or $300.
• Both billed monthly: Basic is $60 plus $0.40 for each ticket over 300. That equals Pro’s $360 when the overage reaches $300, which is 750 extra tickets, so at 1,050 tickets a month. Check: $60 plus 750 times $0.40 is $60 plus $300, or $360.

Below those volumes, staying on Basic and paying a little overage is cheaper. Above them, Pro is cheaper even though you are not near its 2,000-ticket limit.

AI Agent Pricing

The page says an AI Agent is available on every plan and that you pay only when it resolves a conversation. You turn it on with an “Add AI Agent” toggle above the plan cards. Gorgias defines an automated interaction as a customer request that is fully resolved without agent involvement, using the AI Agent or another automation feature such as Flows or Order Management. If the shopper still talks to a support agent within 72 hours of the automated resolution, the interaction is charged only as a billable helpdesk ticket.

With the toggle on, the cards show what the AI Agent adds. Here are the numbers as I read them.

The monthly add-on prices are my arithmetic: the cards show the combined monthly totals as $90, $550, and $1,430 next to the helpdesk prices of $60, $360, and $900, so the AI portion is $30, $190, and $530. The yearly add-on prices, $27, $171, and $477, are printed on the cards. Past the included interactions, the cards list $1.50 per extra automated interaction.

The pricing FAQ also says AI Agent interactions are priced at $0.90 each on annual plans and $1.00 each on monthly plans, and that every AI Agent interaction also counts as a helpdesk ticket and is billed accordingly. That second point matters: AI resolutions use up your helpdesk ticket allowance too. The comparison table lists per-interaction rates of $1.00 on Starter, $0.90 on Basic, $0.90 on Pro, and $0.85 on Advanced. The Advanced card math, $477 for 530 interactions, works out to about $0.90, so the $0.85 on the table does not match exactly. If you plan to run heavy AI volume on Advanced, confirm the rate with sales.

I would treat the AI Agent as a variable cost that you model in advance, not a flat fee. It is worth it when it resolves enough routine questions to save hours of agent time, and it is not worth it when it resolves a handful a month.

Voice and SMS Add-Ons

The page lists Voice and SMS as add-ons for any plan, though the comparison table shows them as not available on Starter. Voice is shown “from $25” a month and SMS “from $17” a month on annual pricing. Pricing scales with call and text volume, and the per-volume tiers only appear after you choose an estimated volume in the page’s dropdown, so I do not quote anything beyond those starting prices.

A conversation becomes a Voice ticket the moment a call connects, with unlimited follow-up calls on that ticket at no extra charge. An SMS ticket works the same way once a text is exchanged. The listed features include call queues, IVR menus, call recording and transcription, MMS support, and built-in opt-out compliance. Monthly prices for these add-ons: not shown on the view I read.

Free Trial, Cancellation and Tax

The page says the trial lasts 7 days, and the Starter, Basic, and Pro cards say no credit card is required. Advanced shows “Talk to sales” and a 30-minute call instead. Whether every feature is available during the trial: not shown in the text I read, so ask when you sign up.

To cancel, the FAQ says to go to Settings, then Billing, in your Gorgias dashboard and click Cancel Subscription. If you are on a trial, cancelling stops billing after the trial ends. Gorgias also says it charges state sales tax where required by law, with the amount depending on your billing address, so your invoice can come in above the printed price.

What a Store Pays: Five Worked Examples

These are examples built from the printed prices. My assumptions are stated each time, and none of these are quotes. They exclude tax, Voice, and SMS.

Example A: a launch-stage store with 40 tickets a month on Starter pays $10 a month, which is $120 a year. If it adds the AI Agent, the card shows $40 a month with 30 automated interactions included, which is $480 a year.

Example B: a high-ticket store with 100 orders a month and an assumed 2.5 tickets per order, because expensive products generate more pre-sale and delivery questions, sees about 250 tickets. On Basic billed yearly that is $50 a month, so the cost per ticket is $50 divided by 250, or $0.20. Billed monthly it would be $60, or $720 a year, which is $120 more.

Example C: at 450 tickets, Basic billed yearly has 150 tickets of overage. 150 times $0.40 is $60, so the month costs $50 plus $60, or $110, which is $1,320 a year. Pro billed yearly would be $300, so Basic is still cheaper here, in line with the 925-ticket break-even above.

Example D: at 1,200 tickets, Basic billed yearly would cost $50 plus 900 times $0.40. That is $50 plus $360, or $410 a month. Pro billed yearly is $300 with no overage, so Pro saves $110 a month, which is $1,320 a year. On monthly billing, Basic is $60 plus $360, or $420, against $360 for Pro.

Example E: at 2,500 tickets on Pro billed yearly, the helpdesk is $300 plus 500 extra tickets times $0.36, which is $300 plus $180, or $480. For the AI Agent, assume 400 interactions. The yearly add-on is $171 with 190 included, leaving 210 extra interactions at the card’s $1.50, which is $315. The AI total is $171 plus $315, or $486, and the combined bill is $480 plus $486, or $966 a month. That is $11,592 a year, or about $0.39 per ticket. I used the card’s $1.50 for the overage. The FAQ’s $0.90 figure describes the per-interaction rate in the plan, so confirm with sales how overage is billed before you budget.

How Seat-Free Pricing Compares With Per-Agent Pricing

Seats are where Gorgias differs most from tools like Zendesk. In my Zendesk pricing guide, three agents on Suite Team paid yearly cost 3 times $55, or $165 a month. Gorgias Basic billed yearly stays under that figure up to 587 tickets a month, since $50 plus 287 times $0.40 is $164.80. Past that volume, the per-agent tool can be cheaper for a small team, though the features differ and Zendesk adds its own AI fees.

The reverse is also true. A store with 10 agents handling 600 tickets a month pays for 10 seats on a per-agent tool, while the Gorgias bill does not change with headcount. So the question is not which is cheaper in general. It is whether your cost driver is headcount or ticket volume. My Zendesk alternatives guide compares priced options such as Help Scout and Tidio side by side. For the Help Scout matchup alone, read my Help Scout vs Gorgias comparison.

Which Plan Fits Which Store

• Brand-new store, a few dozen tickets a month: Starter at $10 is the cheapest way in, with 3 seats and no AI actions.
• Store with up to a few hundred tickets, wants AI that can act on orders: Basic adds the AI actions and brand voice settings, and yearly billing brings it to $50.
• Store passing about 925 tickets a month on yearly billing: Pro becomes cheaper than paying Basic overage, and it adds revenue attribution and audit logs.
• High-volume brand with a dedicated team: Advanced, or the custom plan above 5,000 conversations a month.

The niches you sell in change support volume. Furniture, electronics, and other big-ticket categories drive questions about dimensions, delivery, and returns, which I cover in my high-ticket niches list. Delivery questions also depend on your suppliers, so my guide on how to find suppliers for high-ticket products covers asking about lead times and tracking before you promise anything to a customer. Fewer surprises from suppliers means fewer tickets, which is the cheapest way to cut a Gorgias bill.

Hidden Costs and Ways to Cut Your Bill

• Overage: $0.40 per ticket on Starter and Basic and $0.36 on Pro and Advanced, billed on top of your plan.
• AI interactions use ticket allowance: the FAQ says each AI interaction also counts as a helpdesk ticket, so heavy AI use can push you into overage.
• AI overage: $1.50 per automated interaction past your included amount, as printed on the cards.
• Voice and SMS: from $25 and $17 a month on annual pricing, rising with volume.
• Sales tax: added where required by law.
• Annual lock-in: yearly plans are billed up front for 12 months.
• Setup time: not a billed item, but connecting your store and building macros and rules takes hours.

Ways to lower the ticket count include clear shipping and returns pages, order tracking emails, and product pages that answer spec questions before the customer has to ask. Every question answered on the page is a ticket you do not pay for.

Support software is a business expense, so keep clean records of what you pay. If you run your store through a company, my guide to business formation for high-ticket dropshipping covers why separating business spending from personal spending matters. The IRS page on deducting business expenses points to Publication 334 for the rules, and your accountant can tell you how to treat a software subscription.

What Gorgias Says It Works With

Per the pricing comparison table, email, chat, social, and help center are included on every plan. Shopify and WooCommerce are included on all four plans, BigCommerce from Basic up, and Magento from Pro up, and the page lists 150+ app integrations on every plan. Security items shown on all plans are SSO with Google or Microsoft and GDPR and CCPA compliance. The Gorgias Helpdesk page describes the product as one central inbox for all messages, and it names Loop Returns, Yotpo, Recharge, Bloomreach, and Attentive among its preferred integrations.

The Gorgias AI Agent page says the AI sells, supports, and engages customers around the clock, and it gives no pricing figures. I could not confirm from any Gorgias page what the AI Agent is allowed to do inside Shopify beyond the “actions” row in the comparison table, so test that in the trial before you rely on it.

What I Could Not Confirm

• Monthly prices for Voice and SMS add-ons and the volume tiers: not shown until you pick a volume.
• Price of the custom plan: not shown, sales only.
• How long the inactivity period is before a reply counts as a new billable ticket: not shown.
• Refund terms for annual plans: not shown in the text I read.
• Whether all features are open during the 7-day trial: not shown.
• The exact AI Agent overage rate per plan: the cards say $1.50, the FAQ says $0.90 or $1.00, and the Advanced rate in the comparison table is $0.85. I show all three as printed.
• Effectiveness of the spam and newsletter filter: I did not test it.

A Simple Way to Choose

Count your tickets for a normal month and a busy month. Start a trial on the plan that fits the normal month, switch the AI toggle on, and note how many interactions it resolves. Then run the overage math above for both months, and pick the tier whose price holds up in the busy one.

Before committing to a year, compare at least one per-agent tool at your headcount. A $600 yearly bill on Basic is reasonable if you stay near 300 tickets, and wasteful if you are regularly at 900 and paying overage that Pro would have absorbed.

Frequently Asked Questions

How much does Gorgias cost per month?
As of November 2026, Gorgias lists Starter at $10, Basic at $60, Pro at $360, and Advanced at $900 a month billed monthly, with 50, 300, 2,000, and 5,000 tickets included. Billed yearly, Basic is $50, Pro is $300, and Advanced is $750 a month, and the custom plan is sales only.

Does Gorgias charge per agent?
No. The pricing page says the helpdesk is never priced per agent. Starter allows 3 user seats and Basic, Pro, and Advanced list 500 seats, so your bill follows ticket volume, not headcount.

What happens if I go over my ticket limit?
You pay an overage fee for each extra ticket: $0.40 on Starter and Basic, and $0.36 on Pro and Advanced, per the comparison table. Gorgias says it monitors usage and may recommend a higher tier if that costs less. Between Basic and Pro on yearly billing, the break-even is about 925 tickets a month.

How much does the Gorgias AI Agent cost?
With the AI Agent toggle on, the yearly cards show $27 a month on Basic with 30 automated interactions, $171 on Pro with 190, and $477 on Advanced with 530. Monthly billing adds $30, $190, and $530 on those plans, and the cards list $1.50 for each interaction past the included amount.

Does Gorgias have a free trial?
Yes. The page says the trial lasts 7 days, and the Starter, Basic, and Pro cards say no credit card is required. Advanced is sold through a sales call. I did not see a permanent free plan on the pricing page.

The Bottom Line on Gorgias Pricing

Gorgias runs from $10 to $900 a month by ticket volume, with a yearly discount of about 16.7% from Basic up, overage of $0.36 to $0.40 per extra ticket, and an AI Agent that adds $27 to $477 a month on yearly billing. For a store with a few hundred tickets a month, the realistic range from my examples is about $50 to $110 a month for the helpdesk alone, rising to $300 for 1,200 tickets on Pro and to about $966 for a 2,500-ticket store using the AI Agent heavily.

Count your tickets, decide whether you want the AI Agent to act on orders, and run the overage math for your busiest month. Then check one per-agent alternative before you lock in a year.

Would you rather spend your time on customers than on software bills? Let my team build you a high-ticket store with the products and suppliers sorted. Get your store built →

Want to learn how to turn product questions into high-ticket sales yourself? Start with my free mini course. Free mini course →

Related Articles

If you found this useful, these guides go deeper on related topics:

• Gorgias Review 2026: Worth It for Ecommerce Support?
• Gorgias Alternatives: 5 Support Tools Compared by Price, Free Plans and Fit (2026)
• Zendesk Pricing 2026: Suite and Support Plans, Add-Ons and What a Store Pays
• eDesk vs Gorgias: Which Ecommerce Helpdesk Wins in 2026?
• Help Scout vs Gorgias in 2026: Shared Inbox Simplicity or Ecommerce-Native Order Editing

Trevor Fenner

Trevor Fenner is an ecommerce entrepreneur and world traveler from Seattle, Washington, and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.

He maintains homes in Seattle and Bali, spends most of the year overseas, and usually returns to Seattle for about a month each summer.

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