Cancelling JustAnswer takes a few clicks if you know where to look, and the part that costs people money is not the button. It is the timing: the company’s own Terms of Service say cancellation takes effect at the end of your current billing period, and that you need to submit it at least 24 hours before the next one starts. Miss that window and you pay for another month.
I run Ecommerce Paradise, and one habit worth building as a store owner is a quarterly audit of every recurring charge. If you are still learning what high-ticket dropshipping is, knowing exactly what leaves your card each month is a cheap early habit, and a question-and-answer subscription you used once is a classic leak.
This guide covers how to cancel JustAnswer in 2026 on the website, in the app and by chat, email or phone, plus what the Terms say about refunds, what the Federal Trade Commission’s lawsuit does and does not mean for you, and what to do if you are charged after cancelling. Everything comes from JustAnswer’s own help center, pricing page and Terms of Service plus outside sources, as I read them on October 7, 2026. I have not cancelled a live membership to capture every screen, and menus change, so trust the button names on your screen over my wording. This is general information, not personalized legal or financial advice, and I am not a licensed attorney or advisor.
Disclosure: I may earn a commission if you sign up through my JustAnswer link, at no extra cost to you.
| Where you signed up | Where to cancel | What to confirm |
|---|---|---|
| JustAnswer’s website | My Account, Membership panel, Cancel membership button | A confirmation on screen and by email, and the date billing stops |
| The JustAnswer app (Apple or Android) | In the app: Account, Manage Membership, Cancel Membership. If you were billed through an app store, cancel in that store | Which of the two actually bills you, because they are not the same thing |
| You cannot log in | Customer Care by chat, email or phone, per the help center | Proof of the request and the name of the agent |
| Charged after cancelling | Contact JustAnswer with your proof, then your card issuer | The 60-day window for written credit card billing disputes |
| You only wanted one answer | Cancel as soon as you have it, before the next billing period | Whether JustAnswer’s current pricing and terms still match what I describe below |
Stop the Monthly Charge Before It Renews
JustAnswer’s pricing page lists $65 a month plus a one-time $5 join fee, and its Terms say to cancel at least 24 hours before the next period begins. Read the current terms on the signup page before you pay for anything.
How JustAnswer Billing Works, and Why People End Up Cancelling
JustAnswer’s pricing page FAQ says that in most circumstances you are signing up for a monthly membership-based service. You are charged a one-time join fee and a monthly fee, both at signup, and the monthly charge recurs unless you cancel. It adds that exceptions may apply for certain categories and that specific pricing is described during signup.
The pricing page lists a default of $65 per month per category with a one-time $5 join fee, and a $70 total due today in Massachusetts, Oregon and Colorado. It carries a note that pricing is current as of November 3, 2025 and that your price may vary, so treat those numbers as a reference point and not a promise. The same page says there is no annual option, only monthly membership.
The pricing page also has a line that matters if you only wanted one answer. It says single question customers must cancel before 30 days to avoid future monthly membership charges, and a banner on the same page says to sign up, get your answer and cancel before the next billing period. In other words, the one-time answer and the membership are the same purchase.
That gap between a small advertised fee and a monthly charge is exactly what the FTC sued over, which I cover further down. The short version for now: the agency alleges the real price was hidden behind a $1 or $5 headline, and the company says it publishes its pricing up front. Neither side’s claims are settled, so the practical move is to read your own receipt and check what you were actually charged.
What it can cost if you forget
Here is my own arithmetic using the pricing page’s default numbers. It assumes one category and no changes in price, which your account may not match.
| If you forget for | Math (join fee plus monthly charges) | Total |
|---|---|---|
| 1 billing period | $5 + $65 | $70 |
| 3 billing periods | $5 + (3 x $65) | $200 |
| 6 billing periods | $5 + (6 x $65) | $395 |
| 12 billing periods | $5 + (12 x $65) | $785 |
The price is labeled per category. I could not confirm from the pages how the company bills a person who asked in two categories, so if that is you, check your account for more than one membership.
Step by Step: How to Cancel JustAnswer on the Website
These steps follow JustAnswer’s help center article on cancelling a membership and the Terms of Service as of today. Button names differ slightly between the two documents, so use whichever you see on screen.
Step 1: Work out where you are billed
Look at your card or bank statement and your signup email. The Terms of Service say memberships bought through the app and not the website are managed by the app store, and that JustAnswer cannot start, cancel or refund those. If your charge shows an Apple or Google Play descriptor, skip to the app section below, because the website button will not help you.
The Terms also say charges may appear under the name JustAnswer, the Expert who helped you, or a related payment descriptor. If you do not recognize a charge, the Terms point you to the Help Center to identify it, so check before assuming it is something else.
Step 2: Log in and open your account
Log in at the JustAnswer site and go to My Account. The help center says to select the Cancel membership button on the Membership panel, and the Terms describe it as clicking “I want to cancel” on your account’s Membership page. They are the same place with different wording.
The Terms say JustAnswer guarantees a simple, self-serve online cancellation, and that you can cancel immediately without speaking to a live agent. I did not log in to a live account to test that, so I am quoting the company’s own description of it.
Step 3: Click through the cancellation prompts
The help center article opens with a line suggesting you can get a second opinion or a new answer from a different Expert before you cancel. That is an offer, not a requirement, and requesting a new Expert is stated to be at no additional cost. If you are cancelling because the answer was poor, it is worth using before the period runs out.
Confirm the cancellation when prompted. I could not see the prompts without a live account, so read each screen before you confirm and look for an on-screen or emailed confirmation.
Step 4: Save proof and check the end date
Take a screenshot of the confirmation and keep any email you receive. The Terms say cancelling stops only future charges, and that the cancellation becomes effective at the end of your current subscription period. You continue to have access to the member benefits until the next billing cycle.
Write down the date of your last charge and the date the period ends. Those two dates are what you will need if anything shows up on your statement later.
Step 5: Watch your statements for a full cycle
Check your card for at least one full billing cycle afterward. AARP’s advice to consumers is to check statements for several months after cancelling and to contact your card issuer right away if charges continue. Do not cancel by changing or closing your card, because the Terms say you authorize continued charges using updated card details and that unpaid amounts may be pursued.
Cancelling in the App or Through an App Store
JustAnswer’s help center lists app steps for both iPhone and Android: open the app and log in, tap Account at the bottom right, select Manage Membership, then Cancel Membership, and confirm. That is the path for a membership billed by JustAnswer itself.
If your subscription was bought through Apple’s App Store or Google Play, the Terms of Service say the store manages it and JustAnswer cannot initiate, cancel or refund it on your behalf. Use the subscription settings in your phone’s store account, and ask the store, not JustAnswer, about refunds. The Terms list cancelling through the third-party store as a route for those subscriptions.
I did not capture the store menus myself, and they change with every operating system update, so look for a Subscriptions section in your account settings. If you cannot tell which billing you have, the signup email or the first statement line usually gives it away.
Other Ways to Cancel: Chat, Email and Phone
If you cannot log in, JustAnswer’s Terms list three other routes. You can send a written cancellation notice by email to support@justanswer.com, talk to a support agent through the online chatbot, or call 1-800-581-6476. The contact page says its Customer Care team is standing by 24/7, and the pricing page says the team can help by email, chat or phone.
Here is where I could not reconcile the sources. The contact page I read lists 1-800-300-8955 as the US phone number in its phone section, which does not match the number in the Terms. I could not tell from the page whether the two lines route to the same team, so use the number shown after you log in or on the contact page, and confirm it before you call. Chat or email leaves a written record, which I would prefer anyway.
Whichever route you use, ask for a confirmation number or an email in writing, and note the date, time and the agent’s name. If you reach a human, say plainly that you want to cancel the membership and ask them to confirm the date billing stops. If they offer a different plan or price, write the offer down and decide on your own time.
Not Sure You Should Cancel? Price the Alternative First
JustAnswer’s help center says its average first response is 6 minutes and that you can request a new Expert at no additional cost. If you have a time-sensitive question, check the current price and terms before you decide.
Timing, Refunds and Partial Months
The Terms of Service on the page I read show an effective date of August 8, 2026. They say the membership automatically renews unless, at least 24 hours before the end of the current period, you cancel, terminate your account, are declined for renewal or the Terms are otherwise terminated. To avoid being charged for the next billing period, you must submit the cancellation at least 24 hours before that period begins.
On refunds, the language is firm. The Terms say you are not entitled to a refund of Membership fees except as expressly set forth in the Terms or in accordance with applicable law, and that you are not entitled to a refund for a partial Membership period. The help center page I fetched did not describe a refund process, and I did not find a stated money-back guarantee, so I would not assume one exists.
That does not mean a refund is impossible. If you were charged for a period after you cancelled in time, or you believe you did not agree to a recurring charge, you can ask customer care to reverse it and keep the reply. The FTC’s case, described below, explicitly seeks refunds for consumers the agency says were harmed, which tells you refunds are a live issue here, not that you are owed one.
The Terms also mention a free trial only conditionally: if your subscription includes one, you will not be charged during the trial but it converts to paid unless you cancel. I could not confirm a standing free trial from the pricing page, which lists a $5 join fee, so read what your signup screen actually says. If a trial was offered, mark the end date and cancel before it.
What the FTC Lawsuit Means for You
On January 13, 2026, the Federal Trade Commission filed a complaint against JustAnswer LLC and its CEO Andrew Kurtzig in federal court. According to the FTC’s press release, the agency alleges that the company advertised access to experts for $1 or $5 while enrolling consumers in recurring monthly subscriptions that cost from $28 to $125, without clear disclosure. The Commission voted 2-0 to file.
The FTC’s case page lists the matter as pending and shows a complaint for permanent injunction, monetary judgment, civil penalty judgment and other relief dated July 20, 2026. The case page lists two complaint filings, one dated January 13, 2026 and a second dated July 20, 2026. I did not read the 29.6 MB July filing, so I am relying on the press release and the case page, and I am not going to characterize what changed. The press release adds that the complaint alleges the company’s limited information about the monthly terms is not disclosed clearly and conspicuously as the Restore Online Shoppers’ Confidence Act (ROSCA) requires, and that the court, not the agency, will decide the case.
JustAnswer has pushed back. In AARP’s May 2026 article, the company said it clearly publishes its pricing and model up front, makes cancelling simple through a 24/7 toll-free number, live chat, email and one click on the web, and has met or exceeded all legal disclosure requirements. These are allegations and a denial, not findings, so I would not read either side as settled.
What does this change for you? Not the mechanics of cancelling, which come from the company’s own pages. It does make two habits worth the effort: keep proof of everything, and do not assume a charge is legitimate or illegitimate until you have compared it with your signup screens. My longer review of the service covers the case and the expert side in more detail, though some of its numbers are older than the pricing page quoted here.
What Complaint Patterns Say
I only want to describe patterns I can point to. The Better Business Bureau’s profile for JustAnswer, as I read it, shows an A- rating, accreditation since July 2006, and 7,311 complaints over three years, with billing issues (2,213) the second largest category behind product issues (2,430). The page says the number of complaints is one reason for the A- rating. That is a large number, but the BBB’s own page does not say what share of members it represents, so I cannot call it high or low.
Reading the BBB complaint listing, the recurring themes are customers who say they expected a one-time fee of a few dollars and later saw much larger monthly charges, customers who had trouble reaching a live agent, and customers who say charges continued after they asked to cancel. Those are customers’ accounts, not BBB findings, and I cannot verify any individual case.
AARP’s coverage tells a similar story about one older consumer who paid a $5 fee, did not notice the recurring charge, and had her credit card company remove it later. That is one example. AARP’s wording on price is also inconsistent, calling the $65 figure annual in one place and the subscriptions monthly elsewhere, so I am relying on the company’s pricing page for $65 a month.
Take both sides seriously. Many people use the service, get an answer and cancel without trouble, and a complaint count is not a satisfaction score. But if you are one of the people who got an unexpected charge, the steps in the next section are where your leverage is.
If You Are Still Charged After You Cancelled
Do these in order. First, identify the charge: compare the date and amount with your last statement and your cancellation confirmation, and check whether a second membership or a different category exists on your account.
Second, contact JustAnswer’s Customer Care with your proof, using the same channel you used before, and ask for a written reply. Reference the date you cancelled and the confirmation you saved. Keep every message and note the names of any agents you speak to.
Third, go to your card issuer. The FTC’s consumer advice on free trials and auto-renewals says that if a company charged you extra or will not stop charging after you told them to cancel, you can file a dispute for a chargeback, and that you should keep letters, notes and emails to show what happened.
The CFPB explains the mechanics for credit cards. Call the card company right away, send a written billing error notice within 60 calendar days after the charge appeared on your statement, and expect a confirmation within 30 days, according to its page on disputing a credit card charge. If you pay with a debit card or a bank account, the rules differ, and I did not verify them here, so ask your bank what its process is.
If problems continue, the FTC’s consumer page says to report them at ReportFraud.ftc.gov or to your state attorney general. That is a record, not a refund, but it is worth doing if a pattern is happening to you.
What to Use Instead if You Only Needed One Answer
JustAnswer’s Terms are blunt about what it is. They say JustAnswer does not provide advice or any professional service itself, that Experts are independent contractors, and that Additional Premium Services from a legal, tax, medical or veterinary professional are for general informational purposes only. They also say the professional may not be licensed in your state and is not acting as your attorney, tax advisor, doctor or veterinarian, so for anything that matters you should consult a professional licensed where you live.
For a store owner, that shapes what to use instead. If you wanted a quick read on a supplier contract, a flat-fee review from a local attorney can cost less than several months of membership, and your state bar association may run a referral service for a one-time matter. If you wanted general legal help bundled with documents, my guide to the best online legal services compares the options by cost and fit. A legal plan has its own cancellation rules, which I cover in my guide on how to cancel LegalShield.
If your questions are about taxes, a CPA or enrolled agent who knows your state will tell you things a general chat cannot, because they can see your actual numbers. If it is a car, appliance or software issue, the manufacturer’s support pages and free forums may answer the same question at no cost. Check each option’s current pricing yourself, because I did not verify other companies’ prices for this article.
If you do keep using a question service, JustAnswer’s membership can be reasonable for a time-sensitive question when you plan to cancel right after. The downside is the one this whole article is about: set a calendar reminder for the day after you pay, and cancel the moment you have your answer.
Use This Moment to Audit Every Subscription
Pull your last three statements and list every recurring charge for the business, with the renewal date next to each. Most owners find at least one tool or plan they stopped using. If personal and business charges sit on the same card, fix that first, because mixed accounts are how small renewals hide, and my guide to business formation for high-ticket dropshipping covers why separating them makes this kind of review easier.
The bigger lever for a young store is usually not a $65 charge. It is choosing a niche that earns and getting real supplier accounts. If you are still deciding what to sell, start with my high-ticket niches list. If you already have a niche, my guide to finding the best suppliers is where margin is made, and it is also where you will meet the supplier agreements a lawyer might review.
If you would rather have someone else build the store, I run a done-for-you store build. For one-on-one help with your own plan, look at my coaching.
And if you are just starting out, my free mini course is the lowest-friction first step.
My Verdict: Cancel Early, Keep Proof, Check the Statement
If you have decided to cancel, the clean path is this. Log in, go to My Account and the Membership panel, click Cancel membership, confirm, and screenshot the confirmation. Do it at least 24 hours before the next billing period begins, and ideally days before, then watch your statement for a full cycle.
If you only wanted one answer, treat the membership as a one-time purchase with a cancel date. Set the reminder before you pay, not after. If you want to use the service again, JustAnswer’s signup page shows the current price and terms, and the downside is the billing friction described above, so go in knowing the number and the cancel path.
Get Your Answer, Then Cancel Without a Surprise Charge
If you do use it again, the math from this article applies: $5 plus $65 for the first period at the pricing page’s default, and every extra month you forget adds another $65. Set the reminder before you pay.
Frequently Asked Questions
How do I cancel JustAnswer?
JustAnswer’s help center says to select the Cancel membership button on the Membership panel in My Account, or in the app go to Account, Manage Membership, Cancel Membership and confirm. If you cannot log in, the Terms list email, the chatbot and a phone number. Menus change, so confirm the button names on your screen.
Is there a phone number to cancel JustAnswer?
The Terms of Service list 1-800-581-6476, and the contact page lists a different US number, 1-800-300-8955, so I could not reconcile them. Check the number shown in your account or on the contact page before you call. You can also cancel by email at support@justanswer.com or through the online chat.
Will I get a refund if I cancel?
The Terms say you are not entitled to a refund of Membership fees except as set out in the Terms or required by law, and not for a partial period. If you were charged after cancelling in time, ask customer care to reverse it and keep the reply. Before you rejoin, read the signup terms on JustAnswer’s current page.
How much notice do I need before the next billing date?
The Terms say to avoid being charged for the next period you must submit cancellation at least 24 hours before it begins, and that cancellation takes effect at the end of the current period. My advice is to cancel several days early so a mistake does not cost you $65. Your own billing date is on your account.
What if I was charged after cancelling?
Gather your confirmation, contact JustAnswer with the date you cancelled, then dispute the charge with your card issuer if it is not fixed. The CFPB says to send a written billing error notice within 60 calendar days of the statement date for credit cards. You can also report it at ReportFraud.ftc.gov.
Spend Less Time on Subscriptions and More on a Store That Earns
My team builds the store and lines up supplier accounts, so you spend your time on the business instead of juggling small monthly charges. Prefer to learn it yourself? Ask about coaching.
Related Articles
If you found this useful, these guides go deeper on related topics:
- JustAnswer Review 2026: Expert Advice On Demand, But Read This First
- How to Cancel LegalShield in 2026: Phone and Written Steps, the 5-Day Renewal Rule and Refund Facts
- Best Legal Services for Ecommerce Entrepreneurs on a Budget (2026 Guide)
- Why Every Ecommerce Business Needs Legal Support Before It Scales
- Business Formation for Dropshipping: LLC, EIN, Licenses and Banking (2026 Guide)
Trevor Fenner is an ecommerce entrepreneur and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.
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