How to Cancel Squarespace in 2026: Website, Domain, Email and Add-Ons, Plus the Refund Rules

Cancelling Squarespace is a few clicks. The mistakes that cost money happen around those clicks: cancelling the website while the domain, Google Workspace email or Email Campaigns keep billing, missing the 14-day refund window on an annual plan, or cancelling before you have exported anything.

I have been in ecommerce for 15+ years, and at Ecommerce Paradise my rule for every subscription a store accumulates is simple: tools are easy to start and awkward to stop, so they bill quietly until you check. If you are still working out whether an online store is the right business, my guide on what high-ticket dropshipping is covers the model, and the same discipline applies to every recurring charge.

This guide goes in order: whether to cancel at all, what to export, what to do with your domain, the actual cancellation steps, the add-ons that need their own cancellation, refunds, and what happens to your site afterward. I read Squarespace’s help center articles on cancelling, refunds, domains, Google Workspace, Email Campaigns, exports and billing on October 7, 2026, and checked the plan prices on its pricing page the same day. I have not cancelled a Squarespace account for this post, and menus change, so treat my paths as a map and follow the prompts on your own screen. This is general information, not tax, legal or accounting advice, and I am not a licensed advisor.

Disclosure: I may earn a commission if you sign up through my Squarespace link, at no extra cost to you. It does not change what I tell you about cancelling.

Your goal	What to do	Does billing stop?	Watch out for
Leave Squarespace completely	Export, handle the domain, cancel the website, then cancel each add-on	Only for what you cancel, each subscription separately	Domain, Google Workspace, Email Campaigns and Acuity keep billing after the site goes offline
Pay less but keep the site	Downgrade to a cheaper Squarespace plan	Billing continues at the lower price	No refund for downgrades, and some features must be switched off first
Get money back on a new annual plan	Cancel within 14 days of purchase and choose Get Refund Immediately	Yes, and the site goes offline at once	The cost of a free domain is deducted from the refund
Stop only the domain	Turn off auto-renew, or cancel within 5 days of registering a gTLD such as .com	Domain stops at the end of its term	Email and pay links tied to the domain stop working
Hide the site but keep the account	Cancel the subscription (not delete the site)	Yes, at the end of the billing cycle	Content is kept so you can reactivate, but the site shows a “Website expired” message

Before You Cancel: Squarespace Bills Each Product Separately

The single most important fact in this whole process comes from Squarespace’s own cancellation page: all Squarespace subscriptions are independent from your site, and cancelling or changing your website plan does not automatically cancel the others. Its refund page says the same thing a different way, that every subscription is billed individually, auto-renews, and has to be cancelled individually.

So before you touch the Cancel button, make a list of what you pay for. Open the Billing panel in your site settings and look under Subscriptions. Typical entries are the website plan itself, one or more domains, Google Workspace (professional email), Email Campaigns, Acuity Scheduling and, on older accounts, a Digital Products plan.

Next, check who is allowed to make changes. The help center’s page on contributor roles says owners, administrators and contributors with Billing permission can cancel subscriptions and change the billing plan. If someone else set up your site and you are not one of those, ask them to add you or to do it.

Finally, check how many sites you have. Squarespace says billing plans apply to individual sites only, and that if you have more than one site you pay for each separately. Cancelling the wrong site’s subscription is an easy mistake when the dashboard lists several, so confirm the site name before you click anything.

Should You Cancel, Downgrade or Just Stop Paying for Extras?

Most people searching for how to cancel Squarespace are trying to stop a bill they use less than they expected. Cancelling the website is not always the right answer to that, so work out which of three situations you are in.

You Still Want the Site but Not the Price

As of October 2026, Squarespace’s pricing page lists four plans on annual billing: Basic at $19 a month, Core at $29, Plus at $49 and Advanced at $99. Monthly billing is $25, $39, $65 and $139. Using my own arithmetic, moving a store from Plus to Squarespace Basic saves $30 a month, or $360 a year, on annual billing.

The catches come from the help center’s plan-change article. Squarespace does not refund downgrades, but you keep the higher plan’s features until the current billing period ends. Before dropping from Core, Plus or Advanced to Basic, you must delete carrier-calculated shipping options, disable automatic tax rates, remove shipping zones by city and cut your contributors to two. Basic also charges a 2% store transaction fee, which is why I would not downgrade a busy store to save $10 a month. My Squarespace pricing breakdown shows what each plan costs once fees are included.

You Only Need to Drop an Add-On

If the real cost is Email Campaigns, Acuity or Google Workspace, cancel just that product and leave the website alone. Each one has its own steps, covered below. This is often the cheapest fix because add-ons are the charges people forget they signed up for.

You Are Leaving the Platform

If you are moving to another builder or closing the business, the rest of this guide is for you. The order matters: export first, sort out the domain second, cancel the website third, and cancel the add-ons last (or earlier if you do not need them). Squarespace’s own export guide says you can cancel your site after the import has worked, which is the right sequence.

Step 1: Export Your Content, Products and Contacts

You can still log in to an expired site, but I would not rely on that. Squarespace says deleted content cannot be recovered and that a site left expired for long enough may have its content permanently deleted. Export while the site is active.

Site Content

Squarespace exports site content as an .xml file in a WordPress format. Open the Import and export content panel, click Export, then click the WordPress icon. If you have more than one blog page you choose a primary blog, wait for the export to process, and then download the file. Squarespace says this works from an active, published site and not from a trial site.

The limits are significant, and the help center lists them. Exported content includes layout pages, one blog page with its posts and up to 1,000 comments per post, text blocks, image blocks and gallery pages. It does not include store pages, product blocks, video and audio blocks, drafts, style settings, custom CSS, page-specific headers and footers, more than one blog, or other page types such as cover and album pages. In other words, it saves your words, not your design.

Products, Orders and Contacts

If you sell, export these separately. Products go out as a .csv from the Products & Services panel using Export all, up to 10,000 products. The help center says the file leaves out customer reviews, featured images, product image alt text and variant images, so plan to move product photos by hand.

Orders also export to a .csv: open Products & Services, click Orders, then Export data and Download CSV, choose the order statuses and date range. Contacts export as .csv files too, either as individual mailing lists or in bulk, per Squarespace’s import and export guide. Supplier product data matters more than people think when you rebuild a catalog, and my supplier guide explains why you should keep that information outside any single platform.

Images, Videos and Invoices

Squarespace says it is not possible to export images or uploaded videos from your site in bulk. You can download individual images one at a time from the Asset library, so start early if you have hundreds. Also download your invoices, since Squarespace notes you cannot get invoices for a deleted site, and each payment has its own invoice under Billing, then Invoices.

Keep those invoices longer than you think you need to. The IRS says its standard retention period is 3 years, with some situations requiring longer, as laid out on its page about how long to keep records. If you are running the store through a company, my business formation guide covers keeping subscriptions in the company’s name so the paper trail is clean.

Gift Cards and Open Orders

Squarespace says active gift card balances do not expire, but you cannot refund them or transfer them to another site when you cancel. Its advice is to cancel and refund the gift cards before cancelling the site. I would also fulfil or refund open orders first. After cancelling you can still use the Products & Services panel to see past orders, customer data and payments and to issue refunds, per Squarespace, but it is simpler to close things out while the store is live.

Step 2: Decide What Happens to Your Domain

This is where people lose their address by accident or keep paying for one they do not want. Squarespace’s page on cancelling a website says domains stay active and keep billing after your site goes offline, and that a domain registered through Squarespace does not expire when you cancel the website. Pick one of the four options below before you cancel.

Keep the Domain With Squarespace

You keep owning it and it keeps auto-renewing, while staying linked to the cancelled site until you move, forward or repoint it. If you got the domain free with an annual plan, Squarespace’s domain refund policy says free domains registered after March 5, 2015 are free for the first year and then renew at $20 a year. Its renewal page says only that the domain renews at its listed price, so confirm your own renewal price in the domains dashboard, because it can vary by extension.

Transfer It to Another Provider

Do this before cancelling if you want the domain elsewhere. In the domains dashboard you switch off the Domain Lock, request a transfer code, enter your password, and Squarespace emails the code to the registrant, usually within 24 hours. You give that code to the new provider, and the transfer can take up to 15 days.

Two details trip people up. A domain registered or transferred within the last 60 days may be locked, according to Squarespace’s transfer guide, and a free domain’s free offer does not carry over to the new provider. Squarespace also says that if you use Google Workspace email on the domain, you need to adjust your MX records with the new provider to avoid an email outage.

Let It Expire or Cancel It

If you do not want the domain, Squarespace says a gTLD such as .com can be cancelled for a full refund within five days of registration, measured to the minute. After that, you turn off auto-renew and the domain expires at the end of its term. Country-code domains have no five-day cancellation period, so auto-renew is the only route.

Squarespace warns that if you cancel or let a domain expire there is no guarantee you can buy it again, and a registrar may hold it. Email on that domain stops, and so do PayPal and Squarespace pay links. Back up any email first.

Third-Party Domains

If you bought the domain from another registrar and connected it, Squarespace says to disconnect it from the site before cancelling. If a third-party domain stays attached to a site you removed from your account, Squarespace asks you to contact support so it can be unlinked.

Step 3: Cancel Your Website Subscription

Here is the sequence from Squarespace’s cancellation article. Menu names change, so use it as the shape of the process, not a script.

1. Open the Billing panel of the site you want to cancel.
2. Under Subscriptions, click the website plan.
3. Click Cancel subscription.
4. If you are on an annual plan inside the refund window, choose Retain Access (cancel when the billing cycle ends) or Get Refund Immediately (end service now and get the refund).
5. Review the cancellation details and click Continue.
6. Pick a reason and finish the short feedback form, or skip it by clicking Next.
7. If other subscriptions are active, a panel lists them. Review them and click Continue; you can cancel them later.
8. Click Cancel subscription once more to confirm.

Two behaviors matter. Cancelling a monthly or annual plan normally stops service at the end of your billing cycle, so your site stays live for time you have already paid for. The exception is the Get Refund Immediately choice described above, which takes the site offline at once.

Take a screenshot of the confirmation. The FTC’s consumer guidance on free trials, auto-renewals and subscriptions says to keep a copy of your cancellation request along with notes on any conversations. It costs nothing and it settles most billing disputes in your favor.

Step 4: Cancel the Add-Ons That Keep Billing

After the website is cancelled, go back to the Billing panel and handle every other subscription that is still active. Squarespace’s cancellation page says that after your site goes offline, Domains, Google Workspace, Acuity Scheduling and Email Campaigns all remain active and keep billing.

Google Workspace Email

Squarespace resells Google Workspace, and cancelling it in Squarespace transfers the account to Google, which then bills you directly if you keep it. Open the Billing panel, click Google Workspace under Subscriptions, click Cancel Subscription, and confirm. Squarespace also offers a gentler option: switch off Renew automatically, after which the email is suspended when the cycle ends and disconnected from your site and transferred to Google after 40 days.

Read the warnings first, because this one is not reversible. After you cancel, Squarespace says you cannot reinstate Google Workspace on that domain through Squarespace, and you may forfeit any free-year offer that came with your plan. Your emails and contacts are not deleted, since the account just moves to Google. If you want to leave Google too, my guide on how to cancel Google Workspace covers the Google side.

Two more details from the help center. If you see a “Failed to Cancel Google Workspace” message, it usually means no user on the account is set as a Google Workspace Administrator, which you fix from the domains dashboard under Email, then Manage plan. And if you cancel a domain that has Google Workspace attached, email on it stops, so deal with email before the domain.

Email Campaigns

Squarespace says Email Campaigns can be managed only from a computer. Under Subscriptions, click Email Campaigns, then either Cancel subscription (immediate, no refund for the remaining time, and no more sends or automations) or switch off Renew automatically (you can keep sending until the cycle ends). Afterward you can still build lists, write drafts and review past campaigns and analytics, which is also where you export your mailing lists.

Acuity Scheduling

Acuity is billed through the same Billing panel. Under Subscriptions click Scheduling, then Cancel subscription, then Cancel Scheduling subscription, then Confirm. Per Acuity’s cancellation guide as I read it, an annual subscription cancels immediately while a monthly one expires at the end of the billing cycle, and once it ends clients cannot book, so warn them first. It also says annual plans cancelled within 14 days are refunded automatically, and that if your scheduler sits inside a scheduling block on your site you should delete the block yourself, because it is not removed automatically. If your Acuity account is billed through Acuity rather than Squarespace, the steps differ, so follow Acuity’s own guide.

Digital Products and Mobile Start Plans

The Digital Products plan is a legacy add-on, and Squarespace says you can sell digital products on any current website plan without it. Cancelling it is permanent, with no reactivation, and the transaction fee rises to 9% with video storage for new uploads dropping to 30 minutes. Export your member contacts to a .csv first. Digital products and memberships are paused for 30 days when a website expires, and after that all memberships are cancelled.

Mobile Start plans are different. They are bought through the iOS app, last 30 days and do not auto-renew. Squarespace says to request any refund from Apple, because Apple processes the purchase.

Refund Rules: What You Can and Cannot Get Back

Squarespace’s refund rules are narrow, and they differ by product. Here is what the help center pages say as of October 2026.

Subscription	Refund?	Window or condition
Annual website plan	Yes	Full refund if cancelled within 14 days of purchase; cost of any free domain is deducted
Annual website plan after day 14	No	Service continues to the end of the billing cycle
Monthly website plan	No	Service continues to the end of the billing cycle
Website renewals	No	Cancel before the renewal date, shown on your invoices
Domain registered through Squarespace	Yes, if quick	Full refund within 5 days of registration; renewals are non-refundable
Email Campaigns	No	Non-refundable on every plan and cycle
Acuity Scheduling	Yes, annual only	Automatic full refund within 14 days of purchase
Google Workspace	Depends	Refund within the 15-day renewal window; prorated refunds on some annual accounts; none for monthly
Mobile Start	Through Apple	Squarespace cannot refund these

To request a refund, Squarespace says to fill in its refund request form, aims to respond in two business days, and says refunds can take 3 to 10 business days to appear on your card.

Here is my own arithmetic for a typical case. Say you buy annual Core at $29 a month, which is $348 up front, and you also claim the free domain, which I will assume is priced at $20. If you cancel on day 10 and choose Get Refund Immediately, the help center wording points to roughly $328 back, which is $348 minus the $20 domain, before any taxes. Cancel on day 20 and you get nothing back, but the site keeps running until the year is up.

One caution on that number. Squarespace’s free domain page describes the same 14-day cancellation as a “prorated refund” with a deduction for the nonrefundable domain fee, while the website refund policy says a full refund with the domain cost deducted. Those could produce different totals, so confirm the amount in the cancellation screen. Also, the Google Workspace refund page says that if you claimed the free email offer and cancel the website within 15 days of your first payment, the refund is prorated and the cost of the Google Workspace subscription is deducted, so the windows are not identical.

What Happens to Your Site and Your Visitors After You Cancel

Once the billing cycle ends, visitors see a “Website expired” message on every connected domain, and your site is no longer visible. Squarespace says products and customer subscriptions on your store page are cancelled, and that your site becomes private so search engines stop indexing it, with several weeks possible before it drops out of results.

You are not locked out. Squarespace says you can still log in to manage billing, domains and past commerce data, and use the Contacts, Products & Services, Import and export content, Billing, Domains and Permissions panels. The Email Campaigns and Scheduling panels remain available only if those subscriptions are still active. The cancellation page does not say what happens to a connected Squarespace Payments account, so clear pending refunds and payouts before you cancel and ask support if anything is unclear.

Cancelling is not the same as deleting. Cancelling stops payments and preserves your data in case you reactivate, while deleting permanently removes content and cannot be undone. You can only delete a site that is already expired or cancelled, and only once the domain and other subscriptions on it are gone. I would wait before deleting anything, because the main benefit of deleting is privacy, and the cost of a mistake is total.

Special Cases: Trials, Legacy Plans and Account Deletion

Cancelling a Free Trial

Squarespace says its website trial lasts 14 days, needs no credit card, and expires on its own. You can cancel or delete it earlier. Open the trial’s Billing panel, click Website under Trial subscriptions, click Cancel trial, pick a reason or skip, and confirm. A cancelled trial stays in your account until the system removes it, while deleting it removes it at once. Since no card is required, an expired trial should not bill you.

Legacy Plans

If your site is on an older plan such as Personal, Business or Commerce, Squarespace says you cannot reactivate that same plan after you cancel and would have to choose from current plans. That matters if your old price was lower than today’s. If you are only unhappy about a price increase, do not cancel to protest it, because you cannot get the old plan back.

Deleting Your Whole Account

Account deletion is a separate step. Squarespace says you must cancel all active subscriptions first, including trials, Acuity, Email Campaigns, Google Workspace and domains. If you use Squarespace Payments, your balance must be $0, it must be more than 180 days since your last processed transaction, you can have no pending transfers, and any Capital loans must be paid off. Deleted accounts cannot be recovered.

Check That the Billing Really Stopped

Do not assume it worked just because you saw a confirmation. Squarespace’s auto-renewal page says annual subscriptions get a reminder email 15 days before renewal, while monthly subscriptions renew without an email reminder. That is how people end up charged for something they cancelled in their head but not in the dashboard.

Here is a short follow-up routine. Wait until the end of your billing cycle, then open the Billing panel and confirm each subscription shows as cancelled or expired. Check your domains dashboard for renewal dates, and make sure your registrant email is one you read, since Squarespace says its domain reminders go to the registrant contact, which may differ from your login address. Squarespace’s domain renewal page says the renewal reminder email goes out 30 days before the renewal date and the card is charged 15 days before it, while its domain refund page mentions a reminder 15 days ahead, so treat the earlier date as the safe one.

Then watch your card. The FTC says to check statements for charges after you cancel and, if a company keeps charging after you told it to stop, to file a chargeback dispute with your card company right away. Use that as a last resort after contacting support.

If you need to reach Squarespace, its help center says support is available by email and live chat, with no phone line. It lists 24/7 availability but also refers to live chat hours without stating them. TechRadar’s review reports live chat on weekdays from 4 AM to 8 PM Eastern, so I would not count on chat overnight or at weekends, and email is the safer route then. Have your site name, the last four card digits and your confirmation screenshot ready.

If You Are Moving to Another Platform

If the reason you are cancelling is that you have outgrown Squarespace, plan the move before you pull the plug. Keep the old site live until the new one works, then set up 301 redirects from old URLs to new ones. Google’s guidance on site moves with URL changes recommends server-side permanent redirects and keeping them for as long as possible, generally at least a year.

Squarespace’s export covers pages and blog posts but not products, so most store owners rebuild the catalog from the .csv. I wrote a full guide on switching from Squarespace to Shopify, and the redirect and product data habits there apply to any destination. If you are weighing options, compare them in my Squarespace alternatives roundup, which covers Wix, Webflow, Shopify and others.

For high-ticket stores, I usually recommend a platform built around selling. My piece on the best ecommerce platform for high-ticket dropshipping explains why.

The Squarespace vs Shopify comparison shows the fee math side by side. If you would rather learn the rebuild yourself, my free mini course covers the fundamentals.

If you are not sure the store itself is the problem, the issue may be the niche. My high-ticket niches list is the place to start over.

My Verdict: When to Cancel and When to Stay

Cancel if you have moved your site, closed the business, or are paying for a plan you do not use. Do it in this order: export, deal with the domain and email, cancel the website, then cancel every add-on, and check the Billing panel when the cycle ends. Skip the cancellation entirely if the only issue is price, because a downgrade or a dropped add-on keeps your content, your URLs and your search history intact.

The downsides are real. Squarespace gives refunds only inside narrow windows, several add-ons are non-refundable, bulk image export is not possible, and the content export leaves out your store. If your store is live, plan the move like a project, not a click. If you want a second opinion on whether to stay or switch, my one-on-one coaching is built for exactly that.

Frequently Asked Questions

Can I get a refund if I cancel Squarespace?
Only in limited cases. Squarespace’s refund policy gives a full refund on annual website plans cancelled within 14 days of purchase, with the cost of any free domain deducted. Monthly plans, renewals and annual plans after day 14 are not refundable, so cancel before the renewal date.

Does cancelling my Squarespace website cancel my domain?
No. Squarespace says your domain stays active and keeps auto-renewing after the site goes offline. To stop it, turn off auto-renew in the domains dashboard, or cancel it within five days of registering if it is eligible.

Will I lose my content if I cancel?
Not right away. Squarespace says cancelling preserves your data so you can reactivate by logging in and resubscribing, but deleted content cannot be recovered and long-expired sites may lose content. Export first, and if you want to start fresh later, you can start a new Squarespace trial with no credit card.

Do I need to cancel Google Workspace separately?
Yes. Squarespace says cancelling the site does not cancel Google Workspace, which keeps renewing on your card on file. Cancelling it in Squarespace transfers the account to Google, where you can pay Google directly or cancel completely, and your emails stay intact.

Is there a cheaper option than cancelling?
Often. You can change plans at any time, drop an add-on such as Email Campaigns, or move to monthly billing. Compare the options on the Squarespace plan page before you decide, and remember downgrades are not refunded.

Related Articles

If you found this useful, these guides go deeper on related topics:

• How to Switch From Squarespace to Shopify in 2026 (Without Losing Everything)
• Best Squarespace Alternatives in 2026: 6 Platforms Compared
• Squarespace Pricing 2026: Every Plan and What It Actually Costs
• Squarespace vs Shopify in 2026: Which Should You Actually Build On?
• How to Cancel Google Workspace in 2026: Export Data, Avoid Extra Charges and Keep Your Domain