As of October 2026, monday.com’s own CRM pricing page shows three priced plans plus a custom one: Basic at $12, Standard at $17, Pro at $28, and Ultimate by quote, all per seat per month. It does not show a free plan. The only free option I could find on the CRM pages is a 14-day trial. I run Ecommerce Paradise, and CRM pricing questions come up constantly from store owners selling expensive products who want every conversation tracked before they commit budget.
Disclosure: some links below are affiliate links, which means I may earn a commission at no extra cost to you.
I rewrote this post after rechecking every figure. An earlier version described a free plan for up to 2 seats with unlimited boards. That is a work management plan, not a CRM plan, and I have removed it. Everything below comes from monday.com’s own pages, and where a number is not shown there I say so. If you want to try the product while you read, you can start a monday CRM trial here.
monday CRM Pricing at a Glance (October 2026)
| Plan | Price per seat per month | Automations per month | Active contacts and deals | Who it fits |
|---|---|---|---|---|
| Basic | $12 (struck-through $18) | Not shown | 1,000 | Small teams replacing a spreadsheet |
| Standard | $17 (struck-through $25) | 250 | 10,000 | Teams that need automation and a contact timeline |
| Pro | $28 (struck-through $41) | 25,000 | 100,000 | Teams sending mass email and sequences |
| Ultimate | Custom, via sales | Enterprise scale | Unlimited | Larger organizations with security needs |
Two cautions on that table. First, the page does not label which figure belongs to monthly billing and which to yearly billing. The toggle reads “Yearly SAVE 33%,” and $12 is two thirds of $18, so I read the lower figure as the yearly rate, but that is my reading and not something the page states. Second, the page’s own FAQ says the yearly discount is 18%, which conflicts with the 33% on the toggle. I cover both in the billing section below.
There Is No Free CRM Plan on the Pages I Could Load
Some write-ups, including an earlier version of this post, say monday CRM has a Free plan for up to 2 seats with unlimited boards. I could not find that on any CRM page. The CRM pricing page lists Basic, Standard, Pro and Ultimate, with no free tier. The CRM overview page describes only a free trial and says “No credit card required.” The Free plan with a 2 seat cap exists on monday.com’s general pricing page, in the work management section, next to Basic at $9, Standard at $12, Pro at $19 and Enterprise by quote.
So if you saw “free, up to 2 seats” attached to monday and assumed it applied to the CRM, that is where the confusion comes from. For the CRM, the way to try it without paying is the 14-day trial. If a no-cost tool is what you are after, my guide to the best free CRM options compares tools that publish a real free tier.
Basic: The Entry Plan at $12
Basic is $12 per seat per month on the figure the page shows next to a struck-through $18. The limits listed are 1 workspace, 1 custom dashboard, 1,000 active contacts and deals, 5 columns per board and 20 quotes or invoices per month. The plan card also has an “AI Usage” line with no detail, so I cannot tell you what it includes.
The page does not list an automation allowance for Basic, and it does not list mobile apps there. Mobile apps first appear at Standard. In my experience, a 5 column limit per board is the thing small teams notice first, because a real deal record quickly needs more than five fields.
The page states that plans start from 3 users. At $12 that means a minimum of $36 a month, which is $432 over a year if the yearly rate applies and is paid upfront.
Standard: Where Automation and the Contact Timeline Start
Standard is $17 per seat per month beside a struck-through $25. It includes everything in Basic and raises the limits to 3 workspaces, 5 custom dashboards, 10,000 active contacts and deals, 15 columns per board and 50 quotes or invoices per month. It adds 250 custom automations per month, a unified communications timeline showing emails, calls, meetings and notes per contact, and iOS and Android apps.
You will see claims that Standard includes third-party integrations, email tracking and templates, and a timeline view for forecasting. None of those are in the feature list I could load for Standard. The CRM overview page does say monday CRM integrates with tools like Outlook, Gmail, Slack, Zoom, QuickBooks, Google Workspace and DocuSign, but it does not say which plan unlocks which integration. If one specific integration decides your purchase, check it inside the trial before paying.
At the minimum 3 seats, Standard is $51 a month. At 10 seats it is $170 a month, which is $2,040 over a year if that is the yearly rate paid upfront.
Pro: Mass Email, Sequences and Much Higher Limits
Pro is $28 per seat per month beside a struck-through $41. It includes Standard and raises the limits to 15 workspaces, 50 custom dashboards, 100,000 active contacts and deals, 75 columns per board and 250 quotes or invoices per month. Automations jump to 25,000 per month, and the plan adds mass email sending and email sequences.
Some summaries list formula columns and time tracking for Pro. I could not confirm either on the pricing page, so I left them out. What the page does show is that the jump from Standard to Pro is mostly about volume, plus outbound email at scale. If you do not plan to send mass email or sequences, check whether the 250 automations a month on Standard actually constrain you before paying roughly 65 percent more per seat.
At 3 seats, Pro is $84 a month. At 10 seats it is $280 a month.
Ultimate: Custom Pricing (Formerly Enterprise)
The pricing page says Ultimate is a new name for its Enterprise tier, and the price is “Custom price, tailored to your organization.” It includes Pro and adds unlimited workspaces, contacts and deals, dashboards, columns and quotes or invoices. It also lists enterprise scale automations, 25,000 API calls per day, 24/7 prioritized support, tailored onboarding, white-glove migration, advanced permissions, HIPAA compliance and advanced log rules.
Some summaries say Enterprise offers permissions “down to the field level.” The page says advanced permissions without that detail, so I do not repeat the field level claim. The FAQ also says that anyone signing up more than 40 users has to request a quote from sales, so very large teams land in quote territory even before choosing Ultimate.
The AI Variants: Standard AI, Pro AI and Ultimate AI
The pricing page now shows AI versions of Standard, Pro and Ultimate. Each says “AI credits are included in this plan.” The page did not show a separate price for the AI versions, and it does not define what a credit buys or how many are included. I do not know whether the AI plans cost more than the plain plans, so check the toggle on the live page before you budget.
The features listed for Standard AI are an outreach caller agent, a lead sourcer agent, a build-your-own agent, a meeting prep agent, an AI meeting notetaker, an AI work assistant, a vibe app builder and AI powered data fields. Pro AI adds an AI workflow builder on top. These are the features that make the CRM overview page’s claim that prospects get “sourced, enriched, and scored by AI” possible, so if AI prospecting is your reason for looking at monday, you want an AI variant and not the plain plan.
Monthly vs Yearly Billing: Where the Page Contradicts Itself
Here is what the CRM pricing page says, quoted as closely as I can. The toggle reads “Yearly SAVE 33%” and “Monthly.” The FAQ says “monthly plans are not discounted” and that choosing yearly “results in an 18% discount.” The meta description says “starting from $10 per user a month.” The lowest price on the cards is $12.
Those three numbers do not agree with each other, and the page does not explain why. My best reading is that the toggle compares the bold figure with the struck-through one, the FAQ uses an older or generic figure, and the $10 is stale. That is a guess. What I would do is open the toggle on the live page, switch between Yearly and Monthly, and write down the exact figure on your screen before you buy.
What the page does state clearly is that yearly plans are paid in one upfront installment, prices exclude tax, and the final price depends on your billing country and is shown on the purchase page before you pay. Accepted payment methods are major credit cards (debit cards are excluded) and PayPal depending on location, and Enterprise plans that meet a minimum fee can be invoiced. Yearly subscribers who cancel within 30 days of purchase get a prorated refund, and the page says there are no refunds for downgrades after that window.
Seat Minimums and How the Cost Scales
The FAQ says “Plans start from 3 users,” so even a solo founder pays for 3 seats on a paid plan. The CRM pricing page defaults its selector to 10 seats, while the general monday.com pricing page defaults the CRM selector to 3 seats. The page does not say whether you can buy exactly 4 seats or must pick a bundle. Treat the 3 seat floor as confirmed and anything beyond it as unconfirmed until you check the selector.
| Team size | Basic at $12 | Standard at $17 | Pro at $28 |
|---|---|---|---|
| 3 seats | $36 | $51 | $84 |
| 5 seats | $60 | $85 | $140 |
| 10 seats | $120 | $170 | $280 |
The table is simple arithmetic: seats multiplied by the card price, per month, as of October 2026. It assumes the lower figure is what you pay. If the higher struck-through figure turns out to be your real monthly rate, multiply by the larger numbers instead. For a 10 seat Standard team, that is $170 a month on the lower figure and $250 a month on the higher one, a gap of $960 a year.
Going from 3 seats to 6 on Standard adds $51 a month on the lower figure. The page does not discuss what happens to seat counts when you deactivate users, so I cannot say whether unused seats still count toward your minimum. I have seen it claimed that they do, and I could not confirm that.
The 14-Day Trial
The pricing FAQ says “Your first option to use monday CRM for free is a 14-day trial.” The CRM overview page says no credit card is required under “Get full access,” and the pricing page has a button that reads “Start free, no credit card needed.” The overview page does not state the trial length, so the 14 days comes from the pricing FAQ.
The page does not say which plan the trial gives you access to, or what happens to your data if you do not convert. In my experience, the best use of a 14-day trial is to build your real pipeline in it, with real stages and real fields, instead of clicking around a demo. If you cannot tell by day 10 whether the tool fits, that is useful information too.
The page also says qualified nonprofits can get discounted pricing after completing the relevant forms. I did not find a percentage.
monday CRM vs the Work Management Plans
monday.com sells work management separately, and its pricing page shows those prices per seat per month as Free at $0 for up to 2 seats, Basic at $9, Standard at $12, Pro at $19 and Enterprise by quote. Yearly billing is labeled “SAVE 18%” there, and the FAQ repeats that plans start from 3 users while the Free plan is capped at 2 seats. That is the free plan people tend to mix up with the CRM.
If you only need boards to organize tasks, the work management product is cheaper per seat. If you need contact and deal records, a communications timeline, quotes and sales automation, the CRM product is the one built for it, and you pay more for that. I would not buy the CRM just to get project boards, and I would not use work management as a CRM and expect quotes, sequences or dedicated deal limits. If you are also comparing Zoho, my affiliate link to Zoho CRM goes to its own pricing, and the same seat math applies to any tool you compare.
Hidden Costs and What the Pages Do Not Show
The CRM pricing page describes no add-ons beyond a separate monday campaigns product that has its own pricing page. That means I cannot confirm claims that marketplace apps carry extra subscription fees. Other costs I can point to from the page are tax on top of the card price, the 3 user minimum, the 40 user quote threshold, and the plan limits themselves, which are worth reading closely.
The limits that tend to bite are the ones that cap how much you can store. Basic stops at 1,000 active contacts and deals, and Standard at 10,000. The page does not define what counts as an active contact, so if you import a large list, test how the count behaves during the trial instead of assuming.
The SBA recommends categorizing recurring and nonrecurring costs, and its guidance on managing your finances suggests a cost-benefit comparison for ongoing expenses. A CRM subscription is exactly that kind of line item. If you are still mapping your business formation and financial planning, put a realistic software cost in your projections now.
Is a Paid CRM Worth It for a High-Ticket Store?
For a store closing deals worth thousands of dollars, the math tends to favor having a system. In my experience, the cost of a CRM is small next to the cost of a single follow-up that never happened. If one recovered sale a quarter covers a year of Standard at 3 seats ($612 on the lower figure), the subscription has paid for itself.
That said, the 3 seat floor means a solo operator pays for two seats they will not use. If that bothers you, compare it against tools that sell a single seat. My guide to choosing a CRM for high-ticket sales covers the trade-offs. The Pipedrive numbers are a good side by side too, because it is another per-seat tool with a monthly versus annual split.
Your CRM should also match what you sell. Choosing the right high-ticket niche comes first, because deal size and sales cycle length decide how much CRM you actually need. Pair that with a solid process for finding reliable suppliers, since a pipeline with nothing dependable to sell is just a tidy list of leads.
For the bigger picture, start with what high-ticket dropshipping is, then come back and size your CRM to the business you are actually building.
If you are ready to try the product, you can get started with monday CRM here. If you would rather have someone structure your pipeline and tooling with you, my one-on-one coaching covers it.
Affiliate links do not change the figures I report. The FTC says a material connection should be disclosed, which is why the line sits near the top of this post.
A Short Checklist Before You Buy
Before you enter a card number, I would run through a few steps. Open monday.com’s CRM pricing page and flip the Yearly and Monthly toggle, then write down the exact per seat figure for your plan. Confirm the seat count you need and whether the selector allows it. Check that the feature you care about, such as mass email, sequences or a specific integration, is in the plan you are buying. Run your real pipeline through the 14-day trial. Only then pick yearly or monthly billing.
The reason for the checklist is that this page has internal contradictions I cannot resolve from outside. Three different discount or starting figures appear on one page, and the billing basis of the card prices is not labeled. A five minute check on your own screen settles what I can only flag. Prices and terms change, so everything here reflects what I could load as of October 2026.
Frequently Asked Questions
Does monday CRM have a free plan?
Not on the CRM pages I could load. The CRM pricing page lists Basic, Standard, Pro and Ultimate with no free tier, and the only free option described is a 14-day trial. The Free plan for up to 2 seats is a work management plan on monday.com’s general pricing page.
How much does monday CRM cost per user?
As of October 2026 the cards show $12 for Basic, $17 for Standard and $28 for Pro per seat per month, with Ultimate by quote. The page does not label whether those are yearly or monthly rates, so confirm on the toggle before you buy.
What is the minimum number of seats for monday CRM?
The pricing FAQ says plans start from 3 users, so the smallest paid setup is 3 seats. Signing up more than 40 users requires a quote from sales.
Is there a free trial for monday CRM?
Yes. The pricing FAQ describes a 14-day trial, and the site says no credit card is needed to start. I did not find which plan the trial covers.
Is yearly billing cheaper than monthly for monday CRM?
Yes, according to the page, but the numbers conflict. The toggle says “Yearly SAVE 33%” while the FAQ says 18%. Yearly plans are paid upfront in one installment, and prorated refunds are available only within 30 days of purchase.
This is pricing information and not financial or purchasing advice. Terms change, so check monday.com’s pricing page before you buy.
Sources
Figures in this post come from these monday.com pages, as I loaded them for this update in October 2026.
Related Articles
If you are comparing CRMs before you commit, these guides cover the alternatives and the wider decision.
- Best CRM for high-ticket sales
- Pipedrive pricing explained
- Best free CRM options
- Best cloud-based CRM software
- My monday CRM review
Trevor Fenner is an ecommerce entrepreneur and world traveler from Seattle, Washington, and the founder of Ecommerce Paradise, a platform focused on helping entrepreneurs build and scale profitable high-ticket ecommerce and dropshipping businesses. With over a decade of hands-on experience, Trevor specializes in high-ticket dropshipping strategy, niche and product selection, supplier recruiting and onboarding, Google & Bing Shopping ads, ecommerce SEO, and systems-driven automation and scaling. Through Ecommerce Paradise, he provides free education via in-depth guides like How to Start High-Ticket Dropshipping, advanced training through the High-Ticket Dropshipping Masterclass, and fully done-for-you turnkey ecommerce services for entrepreneurs who want a faster, more hands-off path to growth. Trevor is known for emphasizing sustainable, real-world ecommerce models over hype-driven tactics, helping store owners build scalable, sellable, and location-independent brands.
He maintains homes in Seattle and Bali, spends most of the year overseas, and usually returns to Seattle for about a month each summer.
